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- Tasks: Assist the Travel Manager in daily operations and inspire a team of travel consultants.
- Company: Join Chelmsford Star Co-operative Society, a community-focused organisation with a rich history since 1867.
- Benefits: Enjoy 28 days annual leave, flexible hours, employee discounts, and free tea and coffee.
- Why this job: Be part of a passionate team, help customers create unforgettable travel experiences, and develop your skills.
- Qualifications: Must have 2 years' experience as a Travel Consultant and excellent communication skills.
- Other info: Opportunity to work in a supportive environment with a commitment to inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Core Purpose
Assisting the Travel Manager with the day-to-day operations of both branches, you will be expected to inspire, support, motivate and coach our team of consultants. Leading by example, you will assist in delivering exceptional customer service to maximise sales and overall profitability.
You will be passionate about travel and travelling and can confidently assist customers selecting a holiday to meet their requirements whether this is a summer holiday, Cruise or UK break.
Accountability & Impact
The post-holder is expected to fulfil the following key measures of performance;
- Excellent product knowledge and the ability to understand customers’ requirements to assist with the selection of a holiday confidently and enthusiastically.
- Advise and guide customers regarding holiday locations demonstrating knowledge and experience of worldwide popular tourist destinations.
- Have the ability, experience and confidence to assist customers with complex travel itineraries.
- Maximise sales, whilst assisting the Travel Manager to ensure the overall profitability of the branches.
- Assisting with the supervision, coaching and development of branch staff.
- Prepare daily and weekly performance reports.
- Assist customers confidently with the purchase foreign currency.
- Provide professional and excellent customer service.
- Assist with maintaining branch standards.
- Adherence to Society policies and procedures.
Working with Others
The role involves considerable interaction with customers and requires excellent interpersonal skills.
The role involves interacting with Society staff at all levels and representatives of suppliers.
The post-holder must be able to communicate confidently and clearly.
Skills & Knowledge
Essential:
- Knowledge & passion for worldwide popular tourist destinations.
- Excellent communication skills and customer service.
- Good accuracy and numerical skills. Competent IT skill.
- At least 2 years’ experience as a Travel Consultant.
Desirable
- Knowledge of Tarsc CRM System.
- Bureau De Change experience.
- Experience as an Assistant Manager in a Travel Agency.
- A recognised travel qualification.
About Us
- We offer our employees the following benefits:
- 28 days of annual leave (including bank holidays) on a pro-rata basis
- Auto-enrollment in our pension scheme
- Employee discounts across all Society trading divisions
- Flexible working hours
- Death in service benefit
- Free tea and coffee during breaks
About Us
Chelmsford Star Co-operative Society Ltd was established in 1867, following a meeting of workers from a local ironworks, 23 years after the founding of the first Co-operative Society. We began trading in a small shop on Tindal Street, Chelmsford, and later merged with the Braintree and West Essex Co-operative in the late 1960s.
The Society provides goods and services throughout Mid Essex to both members and customers. Our family of businesses includes food, travel, funerals, and department stores.
Benefits:
Chelmsford Star Co-operative Society Ltd is committed to ensuring that our recruitment process is as fair and inclusive as possible for everyone.
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Assistant Travel Manager employer: Chelmsford Star Co-op
Contact Detail:
Chelmsford Star Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Travel Manager
✨Tip Number 1
Familiarise yourself with popular tourist destinations and current travel trends. This knowledge will not only help you in interviews but also demonstrate your passion for travel, which is essential for the Assistant Travel Manager role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about travel with friends or family. Being able to confidently discuss various holiday options and itineraries will showcase your ability to connect with customers.
✨Tip Number 3
Consider gaining experience in customer service roles if you haven't already. This will enhance your interpersonal skills and prepare you for the demands of assisting customers and coaching team members.
✨Tip Number 4
Network with professionals in the travel industry through social media platforms like LinkedIn. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Assistant Travel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel consultancy and any leadership roles you've held. Emphasise your passion for travel and customer service skills, as these are key for the Assistant Travel Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to inspire and coach a team, as well as your knowledge of popular tourist destinations.
Showcase Your Skills: Highlight your excellent communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully assisted customers with complex travel itineraries or maximised sales in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the travel industry.
How to prepare for a job interview at Chelmsford Star Co-op
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and knowledge about popular tourist destinations, as this will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for the Assistant Travel Manager position.
✨Demonstrate Leadership Qualities
Since the role involves coaching and motivating a team, be ready to discuss your leadership style. Share instances where you've successfully led a team or mentored colleagues, showcasing your ability to inspire others.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve complex travel itineraries or customer interactions. Practise how you would handle these scenarios, focusing on your problem-solving skills and ability to provide tailored solutions for customers.
