At a Glance
- Tasks: Lead and motivate a team while ensuring high customer service standards at the leisure centre.
- Company: Join Chelmsford City Council, dedicated to community wellbeing and leisure services.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive work environment.
- Why this job: Be part of a vibrant team in a fast-paced setting that values your contributions.
- Qualifications: Experience in a supervisory role within a leisure centre is preferred; training provided for lifeguard qualification.
- Other info: Casual position with varied hours, including weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a friendly and approachable person to join our management team at South Woodham Ferrers Leisure Centre, who can work well under pressure, thrives in a fast-paced environment and is able to lead and motivate a team, focused on high customer service standards.
The Duty Manager is responsible for the day to day operation of the centre, ensuring the centre is well maintained, clean, safe and compliant with brand standards at all times, supporting every department, ensuring adequate staff coverage. Applicants will, ideally, have a comprehensive employment history of working within a leisure centre or a similar environment and have in-depth experience of working in a supervisory or managerial role. Whilst it is desirable for the applicant to hold the National Pool Lifeguard qualification, this isn’t essential and training can be provided.
This position is offered on a Casual basis covering the opening hours of the centre, from 6.00am to 10.30pm, including weekends and bank holidays.
Interviews are currently scheduled for 31st July 2025.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council\’s Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
Casual Duty Manager (South Woodham Ferrers) employer: Chelmsford City Council
Contact Detail:
Chelmsford City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Duty Manager (South Woodham Ferrers)
✨Tip Number 1
Familiarise yourself with the specific operations of leisure centres, especially those similar to South Woodham Ferrers. Understanding their daily routines and challenges will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. This will highlight your ability to motivate staff and maintain high customer service standards.
✨Tip Number 3
Research Chelmsford City Council's values and commitment to safeguarding. Be ready to discuss how you can contribute to these values and ensure a safe environment for all users of the leisure centre.
✨Tip Number 4
Network with current or former employees of the leisure centre if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Casual Duty Manager (South Woodham Ferrers)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Casual Duty Manager position. Highlight your relevant experience in leisure centres or similar environments.
Tailor Your CV: Customise your CV to reflect your supervisory or managerial experience. Emphasise any roles where you led a team or ensured high customer service standards, as these are key for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and approachability. Mention specific examples of how you've thrived under pressure and motivated a team in previous roles.
Highlight Relevant Qualifications: If you have the National Pool Lifeguard qualification, be sure to mention it. If not, express your willingness to undergo training. This shows your commitment to the role and the organisation's standards.
How to prepare for a job interview at Chelmsford City Council
✨Show Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a team. Be prepared to share examples of how you've successfully managed teams in the past, especially in high-pressure situations.
✨Demonstrate Customer Service Focus
Customer service is key in this role. Think of specific instances where you went above and beyond for customers, and be ready to discuss how you would maintain high standards at the leisure centre.
✨Familiarise Yourself with the Centre
Before the interview, research South Woodham Ferrers Leisure Centre. Understanding its facilities, services, and community involvement will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responses to potential challenges you might face as a Duty Manager, such as handling customer complaints or managing staff shortages.
