At a Glance
- Tasks: Lead client accounts, manage projects, and collaborate with creative teams across the EMEA region.
- Company: Chello, an award-winning brand growth agency expanding in the UK.
- Benefits: Hybrid working, competitive salary, and a vibrant team culture.
- Other info: Opportunity for career growth and collaboration with top industry partners.
- Why this job: Join a passionate team and make a real impact on global marketing projects.
- Qualifications: 5+ years in client management, strong network, and experience in fast-paced environments.
The predicted salary is between 47621 - 58203 £ per year.
Chello is an award-winning brand growth agency based in Sydney, Australia, and we launched a London office in September 2025. We’re now on the hunt for an experienced Account Director to join our UK team to continue to grow our local presence with existing and prospective clients across the UK and Europe. We’re passionate, creative, thoughtful, fuelled by teamwork, and above all, committed to our purpose: making brand mean business.
The main focus of this role will be on one of our flagship global clients, a leading global marketing technology platform. As part of our creative agency team, you’ll manage a fast-paced, strategically complex account that spans brand, content, and digital execution across the EMEA region.
Based in the UK, you’ll be the key day-to-day contact for the client, working closely with their internal marketing, events, product, and partnerships teams, collaborating with a UK-based designer and freelancers, and coordinating with our broader creative, strategy, and production team in Sydney.
Confidence in managing time zones, leading remote communication, and keeping projects running smoothly across continents is essential. Responsibilities include:
- Overseeing account processes to ensure work is strategically led, commercially sound, and delivered within agreed retainers, margins, timelines, and budgets.
- Managing project workflows including proposals, quoting, briefings, kick-offs, and delivery.
- Client stakeholder management: monitoring progress, resolving issues proactively, and ensuring work meets our creative, strategic, and quality standards.
- Collaborating with strategy, creative, and production teams to scope and quote effectively, ensuring outcomes are aligned with client objectives.
- Presenting confidently to clients, contributing to strategic and creative discussions.
- Tracking revenue, reporting against targets, and identifying opportunities for account growth.
- Supporting the development of tools and processes to improve collaboration.
- Managing key accounts across brand, content, and digital projects.
- Contributing to new business development, pitches, and relationship-building to support our growing UK presence.
- Supporting with ideas and ways to activate Chello locally, including but not limited to ideas and activations for press, attending industry events, and working closely with our agency partners such as Canva and Tracksuit.
Requirements:
- 5+ years in a client management role in an agency environment.
- A strong network of local freelancers, agency partners, and client relationships.
- Experience in working in a fast-paced creative environment.
- Effectively and efficiently delivering projects.
- Passionate about quality creativity and take pride in your work.
Must have full working rights in the UK; the office is based in Shoreditch. Hybrid working: 2 days in London, 2 from home.
Director, Customer Account Manager in London employer: Chello
Chello is an exceptional employer that fosters a vibrant and collaborative work culture, where creativity and teamwork are at the forefront. With a focus on employee growth, we offer unique benefits such as a 4-day work week and hybrid working arrangements, allowing our team to thrive both personally and professionally. Located in the dynamic Shoreditch area of London, employees enjoy a stimulating environment that encourages innovation and meaningful connections with clients across the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Customer Account Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Chello and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Chello are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Chello on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Chello. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Director, Customer Account Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Chello. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Chello:Show us that you’ve done your homework! In your application, briefly mention what you admire about Chello’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Chello
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Chello will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Chello, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
