At a Glance
- Tasks: Manage end-to-end deployment of website features and ensure optimal user experience.
- Company: Join Cheil, part of a global agency network focused on digital innovation.
- Benefits: 25 days holiday, extra leave for special occasions, gym discounts, and a bonus scheme.
- Other info: 1-year fixed-term contract with opportunities for travel and career growth.
- Why this job: Be a key player in a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Fluent French, strong understanding of e-commerce, and experience in quality assurance.
The predicted salary is between 40000 - 50000 £ per year.
Cheil is looking for a French Speaking Local Operations Manager (LOM) to join our Global Delivery team for one of our clients. You will be the key contact between the Global Client Team, Cheil team and local region/market.
The ideal candidate will have a good understanding of complex projects and dependencies, be able to work to tight deadlines and according to set SLAs to provide excellent service. You will be responsible for continuously monitoring and improving processes and ways of working.
As the Local LOM, you will be part of a unique and active team within the Cheil family, managing the end-to-end deployment of new features and programs on the website, ensuring seamless functionality and optimal user experience. You will be expected to travel to the local client region as part of this role at least once every month.
The candidate is expected to be an autodidact who can push themselves to become a key player in the organisation for both the local region as well as the Global Web Operations.
Key Responsibilities:
- Handle end-to-end deployment of new features and programs across e-commerce platforms.
- Align scope definition with central teams to minimise business impact and ensure compliance with global standards.
- Manage the market input phase, including preparation and validation of content materials.
- Perform end-to-end User Validation Tests (UVTs) and smoke testing to guarantee quality before launch.
- Act as a liaison between local market teams and central/global teams for smooth execution of initiatives.
- Conduct first-level investigation of website issues in collaboration with IT and Web Operations.
- Open and track requests with the help desk, ensuring timely resolution of bugs and technical issues.
Requirements:
- Strong understanding of e-commerce platforms and website management.
- Experience in testing (UVT, smoke testing) and quality assurance is a plus.
- Familiarity with content management systems and supply chain processes.
- Strong French written and communication skills.
As part of Cheil Worldwide, Cheil UK plays its part in one of the world’s biggest agency networks – comprising 53 offices and eight affiliates in 42 countries.
Benefits include:
- 25 days holiday, increasing to 30 with service.
- 5 extra days off for moving house.
- 5 extra days off for wedding.
- Discounted Samsung products.
- Discretionary company bonus scheme, subject to bonus scheme rules.
- Money off gym membership.
- Private medical insurance.
Operations Manager (French Speaking) in City of London employer: Cheil United Kingdom
Cheil is an exceptional employer that fosters a dynamic and collaborative work culture, making it an ideal place for an Operations Manager to thrive. With a strong emphasis on employee growth, you will have the opportunity to develop your skills while working on complex projects in a global environment. Located in a vibrant area, Cheil offers competitive benefits including generous holiday allowances, a discretionary bonus scheme, and support for personal well-being, ensuring a rewarding and fulfilling career.
