At a Glance
- Tasks: Manage e-commerce feature deployment and ensure seamless website functionality.
- Company: Join Cheil, a dynamic agency known for digital innovation and creativity.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts on Samsung products.
- Other info: Opportunity for travel and career growth within a global network.
- Why this job: Be a key player in exciting projects with global brands and enhance your skills.
- Qualifications: Fluent French, strong e-commerce knowledge, and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Cheil is looking for a French Speaking Local Operations Manager (LOM) to join our Global Delivery team for one of our clients. You will be the key contact between the Global Client Team, Cheil team and local region/market ensuring proactive and clear communication. The ideal candidate will have a good understanding of complex projects and dependencies, be able to work to tight deadlines and according to set SLAs to provide excellent service. To become a key person for continuously monitoring and improving processes and ways-of-working.
As the Local LOM you will be part of a unique and active team within the Cheil family, responsible for managing the end-to-end deployment of new features and programs on the website, ensuring seamless functionality and optimal user experience. This role requires strong coordination with central teams, supply chain and IT to maintain operational excellence and resolve issues promptly. You will be expected to travel to the local client region as part of this role at least once every quarter. The candidate is expected to be an autodidact who can push him or herself to become a key player in the organisation for both the local region as well as the Global Web Operations. As with all Cheil roles, this is a 1 year fixed term contract in the first instance.
Key Responsibilities:
- Website Feature Deployment & Program Management: Handle end-to-end deployment of new features and programs across e-commerce platforms. Align scope definition with central teams to minimize business impact and ensure compliance with global standards. Manage the market input phase, including preparation and validation of content matrices. Perform end-to-end User Validation Tests (UVTs) and smoke testing to guarantee quality before launch.
- Cross-Functional Coordination: Coordinate and monitor activities with supply teams on a daily and weekly basis to ensure product availability and timely updates. Act as a liaison between local market teams and central/global teams for smooth execution of initiatives.
- Bug Management & Issue Resolution: Conduct first-level investigation of website issues in collaboration with IT and WebOps teams. Open and track requests with the help desk, ensuring timely resolution of bugs and technical problems.
- Order Flow Monitoring: Perform regular sanity checks to ensure orders are processed correctly and systems are functioning as expected. Identify and escalate anomalies in order flow to relevant teams for corrective action.
Required Skills & Qualifications:
- Strong understanding of e-commerce platforms and website operations.
- Experience in testing (UVT, smoke testing) and quality assurance processes.
- Excellent coordination and communication skills for cross-functional collaboration.
- Problem-solving mindset with ability to manage technical investigations and follow-ups.
- Familiarity with Hybris, Syndigo and Adobe Experience Manager systems is a plus.
- Familiarity with content management systems and supply chain processes is a plus.
- Strong French written and communication skills.
Key Competencies:
- Detail-oriented and organized.
- Ability to work under pressure and manage multiple priorities.
- Proactive approach to identifying and resolving issues.
About Cheil:
Welcome to Cheil, based in London and Chertsey - a group of thinkers and doers who make things that move. We build campaigns, shops, robots, and one-of-a-kind experiences rooted in digital innovation. It’s an approach that’s seen us partnering with the likes of Absolut, Coca-Cola, Samsung and Jaguar Land Rover, creating enduring ideas for any market and within any medium. As a full-service agency, we’ve got plenty of experience in shopper marketing, experiential, traditional advertising, social, retail design and sponsorship – awards to show for it, too. In the past few years we’ve earned our share of Cannes Lions, Clios, POPAIs and Kinsale Sharks. As part of Cheil Worldwide, Cheil UK plays its part in one of the world’s biggest agency networks – comprising 53 offices and eight affiliates in 42 countries globally.
The perks you can take advantage of in return:
- 25 days holiday
- 1 extra day off for moving house
- 3 extra days off for wedding or Civil Partnership
- Discounted Samsung products
- Discretionary company bonus scheme, subject to bonus scheme rules
- Money off gym membership
- Stakeholder pension
- Group Income Protection
- Private medical insurance
- Dental insurance
- Life Assurance
- Employee Assistance Programme
- Cycle to work scheme
Local Operations Manager (French speaking) in City of London employer: Cheil United Kingdom
Cheil is an exceptional employer that fosters a dynamic and innovative work culture, where creativity meets operational excellence. As a Local Operations Manager, you will benefit from a supportive environment that encourages professional growth and offers unique perks such as discounted Samsung products and generous holiday allowances. With opportunities to collaborate on exciting projects for renowned brands and the chance to travel within your local region, Cheil provides a rewarding and meaningful career path in the heart of London and Chertsey.
StudySmarter Expert Advice🤫
We think this is how you could land Local Operations Manager (French speaking) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to feel confident and articulate when discussing your experience and skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Local Operations Manager (French speaking) in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Local Operations Manager role. Highlight your experience with e-commerce platforms and any relevant project management skills that align with what we're looking for.
Show Off Your French Skills:Since this role requires strong French communication skills, don’t forget to showcase your proficiency! Use French in your application where appropriate to demonstrate your language abilities.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cheil United Kingdom
✨Know Your E-commerce Stuff
Make sure you brush up on your knowledge of e-commerce platforms and website operations. Familiarise yourself with the specific systems mentioned in the job description, like Hybris and Adobe Experience Manager, as this will show that you're serious about the role.
✨Show Off Your Coordination Skills
Prepare examples of how you've successfully coordinated projects or teams in the past. Think about times when you had to manage multiple priorities or work under pressure, as these are key aspects of the Local Operations Manager role.
✨Practice Your French
Since strong French communication skills are a must, practice speaking and writing in French before the interview. You might even want to prepare some answers to common interview questions in French to demonstrate your fluency.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially regarding technical issues. Think of specific examples where you identified a problem, investigated it, and worked towards a solution, as this will highlight your proactive approach.
