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- Tasks: Manage client accounts and deliver top-notch digital solutions in a dynamic team.
- Company: Join Cheil, a leading agency known for innovative digital solutions and global brand partnerships.
- Benefits: Enjoy hybrid working, with flexibility and opportunities for travel to client sites.
- Why this job: Be part of a passionate team driving digital transformation for major brands like Samsung.
- Qualifications: 3+ years in Account Management, with a knack for building relationships and understanding tech.
- Other info: Experience with Agile methodologies and tools like Jira is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are on the hunt for an Account Manager to join one of our Digital solution teams. You’ll be passionate about all things digital, confident in building long term trusting relationships with clients and be commercially savvy. You’ll be working within one of our top performing solution teams that deliver best in class B2B solutions to the UK .com site. B2B is a new area of focus for our client and as a result, harbours huge opportunity both for our client and Cheil. The team is enabled through a dedicated team, focusing on data and strategic insights to produce UX & technical solutions. The team operate using Agile principles so having an understanding and experience of this is essential.
With your client, who operates as the Product Owner, you will shape the briefs that come from our client, and will work with your dedicated solutions team as well as the senior discipline leads within Cheil. You will play an integral role in striving for best in class solutions whilst balancing client needs and timelines. Finally, and most importantly, you will have overall accountability for the annual revenue for the B2B solution team.
We offer a hybrid working policy with a minimum of 3 days per week in the London office. There may be the need to travel to our client's offices in Chertsey from time to time.
Role requirements
- A natural ability to build and maintain strong, long-lasting client relationships based on trust and transparency is core to our success and support of the team.
- Ability to talk design, digital transformation, business transformation, change management, data, and technology at senior level.
- Serve as the lead point of contact for all customer account management matters specific to your Solution Team.
- Be a domain expert for SEUK and your solution team, helping challenge the client’s requirements, brief clarification, direction and shaping opportunities to ensure we deliver best in class solutions.
- Be a surrogate Product Owner, stepping in to confirm Samsung business priority and team focus, ensuring what we deliver is what the Samsung Product Owner would also expect.
- Be commercially minded, ensuring the finances of your projects are kept up to date and new business opportunities are actively sought and/or identify areas of improvement.
- Negotiate contracts and close agreements to maximise profits.
- Forecast and track key account metrics.
- Have an eye for quality.
- Have experience of working with the Agile methodology and be an advocate of it within the business.
- Familiarity of working with Jira and Confluence is a bonus.
- Motivate, inspire and empower a cross-functional digital team to spot opportunities, see beyond challenges, drive forward opportunities and deliver to the highest possible standard.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Assist with challenging client requests or issue escalations as needed.
- Experience in managing single project budgets of over £500k over a 12 month period.
Are you?
- A solutions focused, results driven digital specialist with 3+ years experience in Account Management.
- Passionate about tech and its ever-evolving landscape.
- Always looking to challenge and improve how we work, what we do and build better solutions as a team.
- A champion and awareness of best practices in data, UX, design and technical delivery to enable best in class products for .com, app and B2B clients.
- Excellent presentation skills, able to break the complex down and jargon bust for the audience.
- Cool and calm under pressure with strong attention to detail and consistency.
- Great team player, help out team mates to find solutions and unblock challenges.
- Highly organised with a logical approach to challenges.
- Autonomous – happy to get stuck into new tasks or put forward ideas with little need for supervision.
- Proactive, takes the initiative to get things done.
- Possess commercial acumen, can make decisions based on financial impact.
- First rate communicator – sociable and personable.
About Cheil
We build best in class digital solutions. Campaigns. Shops. Robots. One-of-a-kind experiences. Anything that will help enable people, brands and product engagement. Always rooted in digital innovation. It’s an approach that’s seen us partnering with global brands, creating enduring ideas for any market – and within any medium.
As part of Cheil Worldwide, Cheil London plays its part in one of the world’s biggest agency networks – comprising 49 offices and eight affiliates in 42 countries globally servicing the world’s largest brands. Cheil is on a mission to further develop and evolve its capabilities and teams, to establish consistency, quality and reliability in everything we deliver. This role is focused on our most important portfolio of work, Samsung.
Regardless of role within the business there are certain qualities we look for in people:
- Extremely passionate and positive with infectious enthusiasm.
- Naturally curious and willing to challenge the norm.
- Bold and determined to make an impact.
- Solutions focused.
- Smart approach to problems and targets using all resources available to achieve the best result.
- Open, honest and straight-forward.
- Sociable and confident, interested in others and someone people really like to be around.
- Intelligent and emotionally aware.
- Proactive, take the initiative to get things done.
Digital Account Manager employer: Cheil UK
Contact Detail:
Cheil UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role requires a solid understanding of Agile principles. Consider taking a short course or reading up on Agile practices to demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Build a portfolio showcasing your experience in managing B2B accounts and digital projects. Highlight specific examples where you've successfully navigated client relationships and delivered results, as this will resonate well with our team.
✨Tip Number 3
Network with professionals in the digital marketing and account management space. Attend industry events or webinars to connect with potential colleagues and gain insights into current trends, which can help you stand out in interviews.
✨Tip Number 4
Prepare to discuss how you would approach building long-term client relationships. Think about strategies you've used in the past and be ready to share how you can apply them to our clients at Cheil, particularly in the context of Samsung.
We think you need these skills to ace Digital Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital account management, particularly focusing on B2B solutions. Emphasise your ability to build client relationships and your understanding of Agile methodologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital solutions and how your skills align with the role. Mention specific examples of past successes in managing accounts and delivering results, especially in a digital context.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey complex ideas clearly. Use straightforward language and avoid jargon to demonstrate your presentation skills.
Highlight Your Commercial Acumen: Discuss your experience with budget management and financial forecasting in your application. Provide examples of how you've maximised profits or identified new business opportunities in previous roles.
How to prepare for a job interview at Cheil UK
✨Show Your Passion for Digital
Make sure to express your enthusiasm for digital solutions during the interview. Share examples of how you've engaged with digital transformation projects in the past and how they have shaped your understanding of the industry.
✨Demonstrate Relationship-Building Skills
Prepare to discuss specific instances where you've successfully built long-term relationships with clients. Highlight your approach to trust and transparency, as these are core values for the role.
✨Familiarise Yourself with Agile Methodology
Since the team operates using Agile principles, be ready to talk about your experience with Agile methodologies. Discuss how you've applied Agile in previous roles and how it has benefited project outcomes.
✨Prepare for Financial Discussions
As you'll be accountable for annual revenue, brush up on your financial acumen. Be prepared to discuss how you've managed budgets in the past and how you identify new business opportunities to maximise profits.
