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- Tasks: Support and maintain platforms to enhance customer experience at Samsung.
- Company: Join Cheil UK, a dynamic agency working closely with Samsung.
- Benefits: Enjoy a 12-month contract with opportunities for growth and collaboration.
- Why this job: Be part of innovative projects that directly impact customer satisfaction and technology.
- Qualifications: 3-5 years in a technical Digital/Technology role; SaaS experience preferred.
- Other info: Engage with senior leadership and drive change initiatives across teams.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a CX Platform Exec to join us here at Cheil UK on a secondment contract (12 months) with Samsung. This role is an integral part of the wider CX (Customer Experience) Engagement team.
As a Platform Executive, you will be responsible for maintaining and supporting platforms. You will deliver support to teams both internally within Samsung and across our key service delivery and customer support partners.
- Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success.
- Coordinate change initiatives by overseeing technology-related change projects from initiation to completion, ensuring that new systems, tools, and processes are effectively embraced across teams, ensuring seamless transitions with minimal disruption.
- Collaborate with key stakeholders, including senior leadership, IT teams, and business units, to understand the scope of technology change and address any concerns or challenges.
- Issue and incident management of platforms within the department; identify, document, and maintain business continuity plans for the platforms within the department.
- Govern and operate digital development tools that support collaborative working across internal and external teams.
Requirements:
- At least 3-5 years of relevant experience working in a technical Digital/Technology role.
- Experience of working with SaaS (Software as a Service) platforms such as Sprinklr, Qualtrics, Salesforce, Verint.
- Attention to detail to support the planning and execution of change initiatives.
- A passion for technology, innovation, and delivering extraordinary customer experience.
- Positive feedback from stakeholders on the implementation of changes.
- Clear improvements in customer experience metrics such as reduced customer effort, increased customer satisfaction, cost savings across deployments, and quality of deployment.
- Effective use of data and insights to drive decisions and influence the platforms and technology roadmap.
- Alignment of technology initiatives with the broader business strategy and customer experience goals in mind.
Customer Experience Manager Contract employer: Cheil UK
Contact Detail:
Cheil UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager Contract
✨Tip Number 1
Familiarise yourself with the specific SaaS platforms mentioned in the job description, like Sprinklr and Salesforce. Having hands-on experience or even just a solid understanding of these tools will give you an edge during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees at Samsung or Cheil UK to gain insights into their customer experience strategies. This can help you tailor your approach and demonstrate your genuine interest in their operations during interviews.
✨Tip Number 3
Prepare examples of how you've successfully managed change initiatives in previous roles. Highlighting your ability to oversee technology-related projects and ensure smooth transitions will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on the latest trends in customer experience and technology. Being able to discuss recent innovations or case studies in your interview will show that you're passionate about delivering extraordinary customer experiences.
We think you need these skills to ace Customer Experience Manager Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience management and technical roles. Emphasise your familiarity with SaaS platforms like Sprinklr, Qualtrics, Salesforce, and Verint, as well as any specific achievements in improving customer satisfaction metrics.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and innovation. Discuss how your previous experiences align with the responsibilities of the Customer Experience Manager role and provide examples of successful change initiatives you've led.
Highlight Key Skills: Clearly outline your skills related to issue and incident management, stakeholder collaboration, and data-driven decision-making. Use bullet points to make these stand out and ensure they match the job description requirements.
Showcase Your Achievements: Include specific metrics or outcomes from your past roles that demonstrate your impact on customer experience. For example, mention any reductions in customer effort or increases in satisfaction scores that resulted from your initiatives.
How to prepare for a job interview at Cheil UK
✨Showcase Your Technical Expertise
Make sure to highlight your experience with SaaS platforms like Sprinklr, Qualtrics, Salesforce, and Verint. Be prepared to discuss specific projects where you successfully implemented technology solutions that improved customer experience.
✨Demonstrate Your Change Management Skills
Prepare examples of how you've overseen technology-related change projects from start to finish. Discuss how you ensured smooth transitions and minimal disruption, as this will be crucial for the role.
✨Emphasise Stakeholder Collaboration
Talk about your experience working with various stakeholders, including senior leadership and IT teams. Share instances where you effectively addressed concerns and challenges during technology changes.
✨Focus on Customer Experience Metrics
Be ready to discuss how you've used data and insights to drive decisions that positively impacted customer experience metrics. Highlight any improvements in customer satisfaction or reductions in customer effort that resulted from your initiatives.
