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- Tasks: Manage local web operations and ensure smooth communication between teams.
- Company: Join Cheil UK, a leading integrated agency with 50 years of experience in marketing and technology.
- Benefits: Enjoy 25 days holiday, discounted Samsung products, private medical insurance, and fun team events.
- Why this job: Be part of a dynamic team that values innovation and offers opportunities for personal growth.
- Qualifications: Fluent in English and French, with strong tech skills and problem-solving abilities.
- Other info: First Level Managerial Experience preferred; occasional travel to France may be required.
The predicted salary is between 36000 - 60000 £ per year.
Cheil is looking for a Local Operations Manager/Web Publisher (LOM) to join our Global Delivery team for one of our clients. The LOM will be the key contact between the Global Client Team, Cheil team and local region / market ensuring proactive and clear communication.
The ideal candidate will have a good understanding of complex projects and dependencies, be able to work to tight deadlines and according to set SLAs to provide excellent service. To become a key person for continuously monitoring and improving processes and ways-of-working.
As the Local LOM you will be part of a unique and active team within the Cheil family. Overseeing the day-to-day operations of local web & commerce operations to drive forward timely implementation of requests self-sufficiently and in cooperation with the Web Operations production teams.
The candidate is expected to be an autodidact who can push him or herself to become a key player in the organisation for both the local region as well as the Global Web Operations.
This role requires a French speaker and from time to time there may be requests to travel to the client\’s offices in France.
Key Responsibilities:
- Build and maintain a strong relationship with client management and Local Market Managers.
- Coordinating with local market resource all local initiatives requiring delivery within web and commerce systems, collecting and raising briefs within ticketing systems.
- Triaging requests and ensuring all required information is present for execution of tasks. Configuring within the systems small local changes that can be accomplished in order to streamline speed to market.
- Briefing into the centralised Production Centre more complex requests and ensuring the speed and quality of delivery from the central team.
- Liaising with other departments for issue resolution that prevent requests being delivered on time and escalating where necessary production risks to key stakeholders.
- Reviewing reports to ensure metrics are on point and flagging performance lags with action plans in place to recover any performance issues.
- Act as the local systems knowledge for feasibility, assessment of timelines and providing prioritisation into the Production Centre.
What we’re looking for:
- Proven customer experience with a technical understanding
- Strong computer skills including but not limited to Jira, Confluence, Workfront, MS Office suite, Content Management Systems (Adobe Experience Manager preferred)
- Web Authoring and Publishing skills using AEM platform is essential.
- Working knowledge of Hybris preferred.
- Excellent problem-solving skills and bridge builder.
- Ability to function appropriately under stressful conditions.
- Strong written and verbal communication skills.
- Ability and loving to work both in a team environment and individually.
- Language – English and French.
- First Level Managerial Experience preferred.
Benefits:
- 25 days’ holiday (pro-rata)
- 1 extra day off for moving house
- 3 extra days off for wedding or Civil Partnership
- Discounted Samsung products
- Money off gym membership
- Stakeholder pension with Scottish Widows
- Group Income Protection
- Private medical insurance with BUPA
- Dental insurance with Simplyhealth
- Life Assurance
- Season ticket loan
- Employee Assistance Programme
- Cycle to work scheme
- PLUS, Thursday drinks trolley, Monthly All Agency, Summer & Christmas parties…and much more
About Cheil
Welcome to Cheil UK. We are an integrated agency bridging the three worlds of physical, digital and immersive experiences including working across e-commerce, retail, media and emerging technologies. Now in their 50th year, the 150+ strong team redefine what’s possible, continually optimising to deliver an edge for clients and working with brands to forge deeper, more rewarding, customer experiences.
As a full service agency, we’ve got plenty of experience in shopper marketing, experiential, traditional advertising, social, retail design and sponsorship – awards to show for it, too. In the past few years, we’ve earned our share of Cannes Lions, Clios, POPAIs and Kinsale Sharks.
As part of Cheil Worldwide, Cheil London plays its part in one of the world’s biggest agency networks – comprising 53 offices and 8 affiliates in 42 countries globally.
Equal Opportunities
We welcome all applications and base our selection process solely on job-related qualifications and experience regardless of age, gender identity, ethnicity, religion, education, class, sexual orientation, disability, marital status or family leave.
We also provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email recruit.uk@cheil.com.
We champion diversity and believe it not only benefits but enhances our company and the wider society at large.
Cheil UK | Web Publisher employer: Cheil UK
Contact Detail:
Cheil UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cheil UK | Web Publisher
✨Tip Number 1
Familiarize yourself with the tools mentioned in the job description, especially Jira, Confluence, and Adobe Experience Manager. Having hands-on experience or even completing online tutorials can give you a significant edge during discussions.
✨Tip Number 2
Brush up on your French language skills if you're not already fluent. Being able to communicate effectively in both English and French will be crucial for this role, especially when liaising with clients in France.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully navigated complex projects or tight deadlines. This will demonstrate your capability to handle the challenges of the role.
✨Tip Number 4
Research Cheil UK and its recent projects to understand their approach and values. Being knowledgeable about the company will help you align your answers with their expectations during any interviews.
We think you need these skills to ace Cheil UK | Web Publisher
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Local Operations Manager/Web Publisher position. Highlight key responsibilities and required skills, such as customer experience, technical understanding, and proficiency in tools like Jira and Adobe Experience Manager.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job requirements. Emphasize your problem-solving abilities, communication skills, and any experience you have with web publishing and content management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your ability to work under pressure, your experience in managing complex projects, and your proficiency in both English and French. Make it personal and engaging.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail and commitment to quality.
How to prepare for a job interview at Cheil UK
✨Showcase Your Technical Skills
Make sure to highlight your experience with tools like Jira, Confluence, and Adobe Experience Manager during the interview. Be prepared to discuss specific projects where you utilized these skills effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in past roles. Cheil values strong problem-solving skills, so showcasing your ability to navigate challenges will set you apart.
✨Emphasize Communication Skills
Since the role involves liaising with various teams and clients, be ready to discuss how you maintain clear and proactive communication. Share instances where your communication made a significant impact on project outcomes.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle tight deadlines and complex projects. Think of scenarios from your past experiences where you successfully managed multiple tasks under pressure.
