At a Glance
- Tasks: Assist users with queries via email and live chat, ensuring high satisfaction.
- Company: Join Busuu, a vibrant part of the Chegg family.
- Benefits: Flexible remote work, competitive pay, and a supportive team environment.
- Other info: 6-month fixed-term contract with opportunities for growth.
- Why this job: Make a difference in customer experiences while working from anywhere.
- Qualifications: Fluent in English and another language; strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Busuu, part of the Chegg family, is hiring a Customer Satisfaction Representative for a 6 Month FTC.
You will respond to user queries in English and another language (French, German or Turkish) via email and live chat, aiming for high satisfaction.
You will use Zendesk to manage tickets, escalate issues as needed, and assist with refunds per policy, while upholding SLAs and sharing insights to improve service quality.
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Remote Customer Support Specialist (6-Month FTC) employer: Chegg, Inc.
Busuu is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture enriched with flexible working hours and a hybrid model. With access to a dedicated training budget, employees can continuously develop their skills while enjoying benefits like private health insurance and social activities that foster team connection. Located remotely, Busuu empowers its staff to thrive in a dynamic EdTech environment, making it an ideal place for those seeking meaningful and rewarding employment.
