Busuu is seeking a motivated Customer Service Representative to handle user queries in English and French or German or Turkish. You will respond to emails and live chats, hit SLAs, and maintain high customer satisfaction with upselling where appropriate.
Using Zendesk, you will resolve issues from bugs to refunds, escalate when needed, and help improve processes in a fast-growing EdTech environment. Empathy and clear communication are essential.
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Multilingual Customer Support Specialist (Hybrid) employer: Chegg, Inc.
Busuu is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about AI and product marketing. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to collaborate with a talented senior PMM team, all while contributing to the exciting field of language learning in a fast-paced environment.
