Strategic Communications & Knowledge Lead - 6 month FTC in London

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning. Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life. Busuu is part of the global Chegg family.

We are looking for an exceptional communications strategist and systems thinker to take on one of the most consequential roles in Busuu's transformation. This is not a traditional internal communications role. It is a strategic architecture position, one that sits at the heart of how Busuu structures its knowledge, shapes its narrative, and uses communication as a tool to drive strategy execution and organisational change. You will work at a senior level, handling highly confidential information and partnering directly with the MD and leadership team.

You will design the systems, governance frameworks, and engagement models that allow the organisation to operate effectively in an AI-first environment, where the value of this role lies not in manually producing communications, but in building the infrastructure that makes communication at scale possible, coherent, and strategically aligned. This role sits at the intersection of communications architecture, knowledge management, and transformation leadership. If you are someone who thinks in systems, operates with discretion, and understands how narrative and information flow drive organisational behaviour, this is the role for you.

Responsibilities

• Strategic Communications Architecture: Design and own the end-to-end communications architecture for Busuu, defining how strategic narratives are built, how information flows through the organisation, and how communications are structured to drive understanding, alignment, and action at every level of the business.
• Knowledge Management & Operationalisation: Lead the design and implementation of Busuu's knowledge management systems, ensuring that critical organisational knowledge (strategic, operational, and cultural) is structured, accessible, and actively used to support decision-making and execution.
• Transformation Narrative: Own the strategic narrative for Busuu's transformation, working closely with the GM and senior leadership team to ensure the story of where we are going, why we are changing, and what is expected of everyone is told clearly, consistently, and with conviction, across every stage of the journey.
• AI-First Communications Model: Build the governance frameworks, prompt architectures, and quality standards that enable AI to handle an increasing proportion of communications production over time.
• Leadership Communications: Serve as a trusted strategic partner to the GM and senior leadership team, crafting high-stakes communications including all-hands presentations, board-level briefings, strategic announcements, and sensitive organisational messages.
• Chegg Alignment: Act as the internal communications lead on Busuu's relationship with Chegg, ensuring messaging around the partnership is consistent, timely, and well understood across the business.
• Change & Transformation Communications: Lead communications strategy for significant business changes, including restructures, new ways of working, and AI-driven workflow adoption.
• Engagement Model Design: Define and own the employee engagement model, moving beyond broadcast communications to build two-way feedback mechanisms, listening channels, and engagement rhythms.
• Channel & Governance Ownership: Own the internal communications channel architecture, ensuring every channel has a clear purpose, the right governance, and consistent standards.
• External Narrative Alignment: Partner with Marketing to ensure total coherence between internal transformation narratives and external communications.

Requirements

• Experience: Significant experience in a senior communications, knowledge management, or organisational transformation role, ideally within a high-growth tech or EdTech business.
• Strategic Systems Thinking: A proven ability to design communications and knowledge systems from first principles.
• Discretion & Judgement: Demonstrated experience handling highly confidential information with absolute professionalism.
• Transformation Expertise: A strong track record of leading communications through complex structural and cultural transformation.
• AI-First Mindset: A genuine understanding of how AI changes the communications function.
• Knowledge Management: Familiarity with knowledge management principles and tools.
• Writing Excellence: Exceptional written communication skills.
• Stakeholder Management: Highly skilled at managing upwards and across the business.
• Organisation: Able to manage multiple high-stakes workstreams simultaneously.
• Empathy: A genuine ability to see communications from the employee's perspective.

Benefits

• Centrally located offices with free breakfast, snacks, fresh fruit, and free dinner if you need to stay late.
• Private Health Insurance scheme.
• A personal training budget so you can grow your skills and progress your career.
• Flexible working hours and a hybrid model of working to support work-life balance.
• Enhanced maternity and paternity leave.
• A rich social calendar: team lunches, Friday socials, quarterly team events, and company-wide celebrations.