At a Glance
- Tasks: Assist users with queries via email and live chat, ensuring high satisfaction.
- Company: Join Busuu, a vibrant part of the Chegg family.
- Benefits: Flexible remote work, competitive pay, and a supportive team environment.
- Other info: 6-month fixed-term contract with potential for growth.
- Why this job: Make a difference in customer experiences while working from anywhere.
- Qualifications: Fluent in English and another language; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Busuu, part of the Chegg family, is hiring a Customer Satisfaction Representative for a 6 Month FTC.
You will respond to user queries in English and another language (French, German or Turkish) via email and live chat, aiming for high satisfaction.
You will use Zendesk to manage tickets, escalate issues as needed, and assist with refunds per policy, while upholding SLAs and sharing insights to improve service quality.
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Remote Customer Support Specialist (6-Month FTC) in London employer: Chegg, Inc.
Busuu, as part of the Chegg family, offers a dynamic and supportive work environment for its Remote Customer Support Specialists. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, while enjoying the flexibility of remote work. The company fosters a culture of collaboration and innovation, ensuring that your contributions are valued and impactful in enhancing customer satisfaction.
