Customer & Sales Support Executive

Overview

Customer Service to all areas of business

Chef Works Europe Ltd. is looking for a self‑motivated, highly organised Customer & Sales Support Exec who can work equally well solo and within a team. With a positive \’can‑do\’ attitude and the ability to work well and accurately in a busy department, the successful candidate will report directly day‑to‑day to the Customer Experience Manager around the customer/sales team orders / needs. They will multi‑task across various disciplines and communicate well, both verbally and in writing, with the many stakeholders across our business. Fluent English speaker/writer, other languages are a welcome bonus.

Chef Works is the only true global hospitality uniform company with two leading brands of Chef Works and BRAGARD. Manufacturing and distributing across 70+ countries with a reputation for outstanding quality and design, built over years, means Chef Works and BRAGARD are often the brands of choice. Our customers are chefs, hotels, restaurants, coffee shops, educational establishments, laundries, food service companies, assisted living facilities – basically anywhere where food is created and/or served with style.

Responsibilities

• Maintain the boardroom housing Chef Works & BRAGARD brands
• Co‑ordinate diary relating to customer presentations and customer visits
• Offer product suggestions to customers needing support/ideas to actively create sales
• Acknowledge and process customer orders – predominantly by email however telephone or Teams communication with customers is also required
• Check and communicate stock availability within our supply chain
• Prepare meeting spaces for training & presentations including appropriate pulling together product and food when required
• Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK
• Take particular care of data protection and confidentiality – consistently ensuring sensitive documents are disposed of appropriately
• Handle any customer complaint in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business
• Support our sales team with sample requests and any administration required
• Updating daily the Works/BRAGARD Order Management System, Brightpearl (training will be given)
• Handle embroidery pricing enquiries, liaising with Embroidery depts.
• Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of General Manager
• Co‑ordinate regular product stock takes with Accounts dept
• Communicate with stakeholders, customers and suppliers
• Answers and screen incoming calls
• Respond speedily to incoming emails/orders on a daily basis
• Welcome all visitors to the office
• Collect and distribute the post and other incoming deliveries
• Respond to staff/customer questions/concerns/complaints
• Limited travel in the UK may be required
• Manage and fulfil general administrative tasks in support of the team
• Schedule/arrange deliveries/collections. Manual handling and processing of a limited number of cartons per week is required. The vast majority of inventory is delivered directly to customers and doesn\’t require handling in our Leeds office
• Manage orders of stationary and other general office supplies when required
• Other sundry tasks and duties as required by the Management. We have a small UK based team and a positive, proactive attitude is essential

Qualifications

• At least 2 years of experience working in a successful business environment
• Strong knowledge of Microsoft 365 suite with particular Outlook strength
• Good technical ability to enable presentation set‑up in meeting space. Proficient in Power Point, Prezi or similar presentation applications, Contributes ideas to business growth and success
• Smart and resourceful with good business sense
• Takes initiative in decision making
• Embraces change
• Creative thinker and strong, positive communicator

Benefits

• Competitive market‑related salary
• Employer matched state pension contribution
• 29 days paid annual leave total (including bank and public holidays)