- Overview
- Customer Service to all areas of business
Chef Works Europe Ltd. is looking for a self‑motivated, highly organised Customer & Sales Support Exec who can work equally well solo and within a team.
With a positive \'can‑do\' attitude and the ability to work well and accurately in a busy department, the successful candidate will report directly day‑to‑day to the Customer Experience Manager around the customer/sales team orders / needs.
They will multi‑task across various disciplines and communicate well, both verbally and in writing, with the many stakeholders across our business.
Fluent English speaker/writer, other languages are a welcome bonus.
Chef Works is the only true global hospitality uniform company with two leading brands of Chef Works and BRAGARD.
Manufacturing and distributing across 70+ countries with a reputation for outstanding quality and design, built over years, means Chef Works and BRAGARD are often the brands of choice.
Our customers are chefs, hotels, restaurants, coffee shops, educational establishments, laundries, food service companies, assisted living facilities – basically anywhere where food is created and/or served with style.
Responsibilities
- Maintain the boardroom housing Chef Works & BRAGARD brands
- Co‑ordinate diary relating to customer presentations and customer visits
- Offer product suggestions to customers needing support/ideas to actively create sales
- Acknowledge and process customer orders – predominantly by email however telephone or Teams communication with customers is also required
- Check and communicate stock availability within our supply chain
- Prepare meeting spaces for training & presentations including appropriate pulling together product and food when required
- Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK
- Take particular care of data protection and confidentiality – consistently ensuring sensitive documents are disposed of appropriately
- Handle any customer complaint in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business
- Support our sales team with sample requests and any administration required
- Updating daily the Works/BRAGARD Order Management System, Brightpearl (training will be given)
- Handle embroidery pricing enquiries, liaising with Embroidery depts.
- Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of General Manager
- Co‑ordinate regular product stock takes with Accounts dept
- Communicate with stakeholders, customers and suppliers
- Answers and screen incoming calls
- Respond speedily to incoming emails/orders on a daily basis
- Welcome all visitors to the office
- Collect and distribute the post and other incoming deliveries
- Respond to staff/customer questions/concerns/complaints
- Limited travel in the UK may be required
- Manage and fulfil general administrative tasks in support of the team
- Schedule/arrange deliveries/collections.
Manual handling and processing of a limited number of cartons per week is required.
The vast majority of inventory is delivered directly to customers and doesn\'t require handling in our Leeds office
- Manage orders of stationary and other general office supplies when required
- Other sundry tasks and duties as required by the Management. We have a small UK based team and a positive, proactive attitude is essential
Qualifications
- At least 2 years of experience working in a successful business environment
- Strong knowledge of Microsoft 365 suite with particular Outlook strength
- Good technical ability to enable presentation set‑up in meeting space.
Proficient in Power Point, Prezi or similar presentation applications, Contributes ideas to business growth and success
- Smart and resourceful with good business sense
- Takes initiative in decision making
- Embraces change
- Creative thinker and strong, positive communicator
Benefits
- Competitive market‑related salary
- Employer matched state pension contribution
- 29 days paid annual leave total (including bank and public holidays)
- #J-18808-Ljbffr
Customer & Sales Support Executive in Leeds employer: Chef Works & Bragard UK
Chef Works Europe Ltd is an excellent employer, offering a dynamic work environment in Farsley where you can develop your financial skills and grow within the Finance department. With a strong emphasis on teamwork and communication, employees benefit from exposure to various financial processes, ensuring meaningful career advancement opportunities in a supportive culture that values attention to detail and collaboration.
Contact Details:
Chef Works & Bragard UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Sales Support Executive in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chef Works & Bragard UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chef Works & Bragard UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chef Works & Bragard UK:Your cover letter is your chance to shine! Tell us why you want to work at Chef Works & Bragard UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chef Works & Bragard UK!
How to prepare for a job interview at Chef Works & Bragard UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
