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- Tasks: Lead the front office team and create unforgettable guest experiences from day one.
- Company: Join a boutique 5-star country house hotel opening in stunning countryside.
- Benefits: Competitive salary, performance incentives, potential staff accommodation, and wellness perks.
- Why this job: Be part of an exciting luxury hotel launch and shape exceptional service standards.
- Qualifications: Experience in luxury hotel front office leadership and strong communication skills.
- Other info: Great career progression opportunities in a growing hospitality portfolio.
The predicted salary is between 40000 - 50000 £ per year.
An exceptional opportunity has arisen for an experienced Front Office Manager to join the opening team of a boutique 5-star country house hotel. This is a rare chance to play a key role in launching a luxury property, setting service standards, and building a front office operation from the ground up.
Set within stunning countryside surroundings, the hotel will offer refined elegance, personalised service, and an intimate guest experience. The Front Office Manager will be instrumental in creating a seamless and memorable journey for every guest from day one.
What the Role Involves
- Leading, recruiting, and developing a high-performing Front Office team ahead of opening
- Overseeing reception, reservations, concierge, and guest relations functions
- Establishing service standards, SOPs, and operational procedures
- Delivering exceptional guest experiences with a strong focus on personalisation
- Managing VIP arrivals, guest feedback, and service recovery with professionalism
- Driving revenue performance through effective room management and upselling
- Working closely with senior leadership to support the successful hotel launch
What is Required
- Proven experience in a Front Office leadership role within a luxury hotel environment
- Pre-opening experience highly desirable
- A confident and engaging communicator with a passion for guest service
- Strong organisational skills and attention to detail
- A hands-on leadership style with the ability to inspire and motivate a team
- Commercial awareness and a proactive, solution-driven mindset
- Familiarity with hotel systems (PMS)
- Flexibility to work varied shifts including evenings and weekends
What is on Offer
- The opportunity to be part of an exciting new luxury hotel opening
- A key leadership role with real influence on the guest experience
- Competitive salary and performance-related incentives
- Potential staff accommodation
- Excellent career progression within a growing hospitality portfolio
- Staff benefits including dining and wellness experiences
Front Office Manager in Slough employer: Chef Source Recruitment
Contact Detail:
Chef Source Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about openings and even recommendations.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for guest service shine through. Share stories that highlight your leadership style and how you've created memorable experiences for guests.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss how you'd handle various guest scenarios. Think about your past experiences and how they can translate into creating exceptional service standards at the new hotel.
We think you need these skills to ace Front Office Manager in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest service shine through. We want to see how you can create memorable experiences and lead a team with enthusiasm. Share specific examples that highlight your passion for the industry!
Tailor Your Application: Make sure to customise your CV and cover letter for this role. We’re looking for someone with luxury hotel experience, so highlight relevant skills and achievements that align with what we’re after. A personal touch goes a long way!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key experiences and skills that make you the perfect fit for our Front Office Manager position.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity right from the start!
How to prepare for a job interview at Chef Source Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Understand its vision, values, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of the opening team.
✨Showcase Your Leadership Style
As a Front Office Manager, your leadership style is crucial. Be prepared to discuss your approach to leading a team, especially in a pre-opening scenario. Share specific examples of how you've motivated and developed staff in previous roles to create a high-performing team.
✨Demonstrate Guest-Centric Thinking
Highlight your experience in delivering exceptional guest experiences. Prepare to discuss how you’ve personalised service in the past and how you plan to implement this in the new hotel. Use real-life scenarios to illustrate your problem-solving skills and ability to handle VIP guests.
✨Be Ready for Operational Questions
Expect questions about establishing service standards and operational procedures. Think about your previous experiences and be ready to share how you’ve successfully implemented SOPs in a luxury environment. This will show your readiness to build the front office operation from the ground up.