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- Tasks: Lead the front office team and create unforgettable guest experiences from day one.
- Company: Join a brand-new boutique 5-star country house hotel in stunning countryside.
- Benefits: Competitive salary, performance incentives, potential staff accommodation, and wellness perks.
- Why this job: Be part of an exciting luxury hotel opening and shape the guest experience.
- Qualifications: Experience in luxury hotel front office leadership and strong communication skills.
- Other info: Great career progression opportunities in a growing hospitality portfolio.
The predicted salary is between 40000 - 50000 £ per year.
An exceptional opportunity has arisen for an experienced Front Office Manager to join the opening team of a boutique 5-star country house hotel. This is a rare chance to play a key role in launching a luxury property, setting service standards, and building a front office operation from the ground up.
Set within stunning countryside surroundings, the hotel will offer refined elegance, personalised service, and an intimate guest experience. The Front Office Manager will be instrumental in creating a seamless and memorable journey for every guest from day one.
What the Role Involves
- Leading, recruiting, and developing a high-performing Front Office team ahead of opening
- Overseeing reception, reservations, concierge, and guest relations functions
- Establishing service standards, SOPs, and operational procedures
- Delivering exceptional guest experiences with a strong focus on personalisation
- Managing VIP arrivals, guest feedback, and service recovery with professionalism
- Driving revenue performance through effective room management and upselling
- Working closely with senior leadership to support the successful hotel launch
What is Required
- Proven experience in a Front Office leadership role within a luxury hotel environment
- Pre-opening experience highly desirable
- A confident and engaging communicator with a passion for guest service
- Strong organisational skills and attention to detail
- A hands-on leadership style with the ability to inspire and motivate a team
- Commercial awareness and a proactive, solution-driven mindset
- Familiarity with hotel systems (PMS)
- Flexibility to work varied shifts including evenings and weekends
What is on Offer
- The opportunity to be part of an exciting new luxury hotel opening
- A key leadership role with real influence on the guest experience
- Competitive salary and performance-related incentives
- Potential staff accommodation
- Excellent career progression within a growing hospitality portfolio
- Staff benefits including dining and wellness experiences
Front Office Manager in Reading employer: Chef Source Recruitment
Contact Detail:
Chef Source Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on that perfect Front Office Manager role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Share stories about how you've created memorable experiences for guests in the past. This is your moment to stand out and show why you're the best fit for leading a new team.
✨Tip Number 3
Research the hotel! Before any interviews, dive deep into the boutique 5-star country house hotel’s values, mission, and what makes it unique. Tailor your answers to reflect how your experience aligns with their vision. This shows you’re genuinely interested and ready to contribute from day one.
✨Tip Number 4
Apply through our website! We make it super easy for you to showcase your skills and experience. Plus, applying directly gives you a better chance of being noticed by the hiring team. Don’t miss out on this exciting opportunity to shape the guest experience at a brand-new luxury hotel!
We think you need these skills to ace Front Office Manager in Reading
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest service shine through. We want to see how you can create memorable experiences and lead a team with enthusiasm. Share specific examples that highlight your passion for the industry!
Tailor Your Application: Make sure to customise your CV and cover letter for this role. We’re looking for someone with luxury hotel experience, so highlight relevant skills and achievements that align with what we’re after. A personal touch goes a long way!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your key strengths and experiences. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity right from the start!
How to prepare for a job interview at Chef Source Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Understand its vision, values, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of the opening team.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team from day one. Prepare examples of how you've successfully managed teams in the past, focusing on your hands-on leadership style and how you've inspired and motivated others to deliver exceptional guest experiences.
✨Demonstrate Your Guest-Centric Approach
Be ready to discuss how you prioritise guest satisfaction. Share specific instances where you've gone above and beyond to create memorable experiences for guests, especially in a luxury setting. This will highlight your passion for personalised service.
✨Prepare for Operational Questions
Expect questions about establishing service standards and managing front office operations. Think about your experience with SOPs and how you've implemented them in previous roles. Being able to articulate your operational knowledge will set you apart as a candidate.