At a Glance
- Tasks: Manage reservations for a luxury hotel and enhance guest experiences.
- Company: Join a boutique 5-star country house hotel opening soon.
- Benefits: Competitive salary, performance incentives, potential staff accommodation, and career development.
- Other info: Exciting opportunity to be part of a landmark hospitality launch.
- Why this job: Shape the guest experience at a new luxury destination and make a real impact.
- Qualifications: Experience in luxury hotel reservations and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
An exciting opportunity has become available for an experienced Reservations Manager to join the opening team of a boutique 5-star country house hotel. This role will be central to establishing a seamless and highly personalised reservations experience across both rooms and restaurant bookings ahead of launch.
Set within picturesque countryside surroundings, the hotel will deliver luxury hospitality with an intimate and guest-focused approach. The Reservations Manager will play a key role in maximising revenue, enhancing the guest journey, and ensuring every reservation is handled with precision and care.
What the Role Involves
- Managing all room reservations operations for the hotel
- Overseeing restaurant reservation enquiries and coordinating closely with the F&B team
- Building and implementing reservations procedures and service standards pre-opening
- Ensuring all guest enquiries are handled professionally, efficiently, and with exceptional attention to detail
- Maximising room occupancy and revenue through effective yield and upselling strategies
- Monitoring booking trends, pace reports, and forecasting performance
- Maintaining strong communication with Front Office, Sales, and Restaurant teams
- Managing online travel agents, booking platforms, and distribution channels
What is Required
- Previous experience in a Reservations Manager or senior reservations role within a luxury hotel environment
- Pre-opening experience highly desirable
- Strong understanding of revenue awareness and reservations systems
- Excellent communication and organisational skills
- A proactive and detail-oriented approach with strong commercial awareness
- Ability to manage multiple booking streams in a fast-paced environment
- Experience working with PMS and reservations platforms
- A genuine passion for guest service and luxury hospitality
What is on Offer
- The opportunity to join an exciting luxury hotel opening from the beginning
- A key operational role with real influence on the guest experience and commercial success
- Competitive salary and performance-related incentives
- Potential staff accommodation
- Excellent career development opportunities within a growing hospitality portfolio
- Staff benefits including dining and wellness experiences
Why Apply?
This is an opportunity to help shape the reservations experience for a new luxury destination, balancing exceptional guest service with commercial performance. Ideal for a hospitality professional who thrives on organisation, attention to detail, and creating memorable first impressions before guests even arrive.
Interested in being part of a landmark opening? Apply now to join the team behind one of the most exciting new luxury hospitality launches.
Reservations Manager in London employer: Chef Source Recruitment
Join a dynamic team at our boutique 5-star country house hotel, where you will play a pivotal role in shaping the guest experience from the ground up. With a focus on luxury hospitality and personalised service, we offer competitive salaries, performance-related incentives, and excellent career development opportunities within a growing portfolio. Set in stunning countryside surroundings, our work culture promotes collaboration and innovation, making it an ideal environment for passionate hospitality professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow the hotel and its key players on social media. Engage with their posts and share your passion for luxury hospitality. This can help you get noticed and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for interviews by researching the hotel’s values and guest experience philosophy. Be ready to discuss how your previous experience aligns with their vision, especially in terms of enhancing the guest journey and maximising revenue.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for the role and the hotel itself.
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through. We want to see how your experience aligns with our vision of creating a personalised guest experience. Share specific examples that highlight your passion and commitment to exceptional service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reservations Manager role. We’re looking for someone who understands the nuances of managing reservations in a luxury setting, so highlight relevant experiences and skills that match the job description.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that. Check for typos, formatting issues, and ensure all information is accurate. A polished application shows us you care about precision, just like we do in our guest services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our hotel and what we stand for!
How to prepare for a job interview at Chef Source Recruitment
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s concept and values. Research the boutique 5-star market and understand what sets this hotel apart. This will help you demonstrate your passion for luxury hospitality and how you can contribute to their vision.
✨Showcase Your Experience
Be ready to discuss your previous roles in detail, especially any pre-opening experience. Highlight specific examples of how you’ve maximised revenue or improved guest experiences in past positions. This will show that you have the skills needed to handle the responsibilities of a Reservations Manager.
✨Demonstrate Attention to Detail
Since the role requires exceptional attention to detail, prepare to give examples of how you’ve managed multiple booking streams or handled complex reservations. You might even want to bring a few scenarios to the table to illustrate your problem-solving skills.
✨Engage with the Team Spirit
This position involves close collaboration with various teams, so be prepared to discuss how you’ve successfully worked with others in the past. Show your enthusiasm for teamwork and how you can contribute to a seamless guest journey from the very start.
