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- Tasks: Lead the front office team and create unforgettable guest experiences from day one.
- Company: Join a brand new boutique 5-star country house hotel in stunning countryside.
- Benefits: Competitive salary, performance incentives, potential staff accommodation, and wellness perks.
- Why this job: Be part of an exciting luxury hotel opening and shape the guest experience.
- Qualifications: Experience in luxury hotel front office leadership and strong communication skills.
- Other info: Great career progression opportunities in a growing hospitality portfolio.
The predicted salary is between 40000 - 50000 £ per year.
An exceptional opportunity has arisen for an experienced Front Office Manager to join the opening team of a boutique 5-star country house hotel. This is a rare chance to play a key role in launching a luxury property, setting service standards, and building a front office operation from the ground up.
Set within stunning countryside surroundings, the hotel will offer refined elegance, personalised service, and an intimate guest experience. The Front Office Manager will be instrumental in creating a seamless and memorable journey for every guest from day one.
What the Role Involves
- Leading, recruiting, and developing a high-performing Front Office team ahead of opening
- Overseeing reception, reservations, concierge, and guest relations functions
- Establishing service standards, SOPs, and operational procedures
- Delivering exceptional guest experiences with a strong focus on personalisation
- Managing VIP arrivals, guest feedback, and service recovery with professionalism
- Driving revenue performance through effective room management and upselling
- Working closely with senior leadership to support the successful hotel launch
What is Required
- Proven experience in a Front Office leadership role within a luxury hotel environment
- Pre-opening experience highly desirable
- A confident and engaging communicator with a passion for guest service
- Strong organisational skills and attention to detail
- A hands-on leadership style with the ability to inspire and motivate a team
- Commercial awareness and a proactive, solution-driven mindset
- Familiarity with hotel systems (PMS)
- Flexibility to work varied shifts including evenings and weekends
What is on Offer
- The opportunity to be part of an exciting new luxury hotel opening
- A key leadership role with real influence on the guest experience
- Competitive salary and performance-related incentives
- Potential staff accommodation
- Excellent career progression within a growing hospitality portfolio
- Staff benefits including dining and wellness experiences
Front Office Manager in London employer: Chef Source Recruitment
Contact Detail:
Chef Source Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend hospitality events, and connect with people on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Front Office Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for guest service shine through. We want to see how you can create memorable experiences for guests right from the start.
✨Tip Number 3
Be proactive! If you hear about openings, don’t wait for them to be advertised. Reach out directly to the hotel or apply through our website. We love seeing candidates who take the initiative and show genuine interest in being part of our team.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss how you would handle various guest scenarios or service challenges. We’re looking for someone who can think on their feet and maintain that high standard of service we pride ourselves on.
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest service shine through. We want to see how your experience aligns with creating memorable experiences for guests, especially in a luxury setting.
Highlight Your Leadership Skills: As a Front Office Manager, you'll be leading a team from the ground up. Make sure to showcase your leadership style and any relevant experience in developing high-performing teams. We’re looking for someone who can inspire and motivate!
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention specific examples of how you've established service standards or operational procedures in previous roles. We appreciate candidates who can demonstrate their organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Let’s get started on this exciting journey together!
How to prepare for a job interview at Chef Source Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Understand its vision, values, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of the opening team.
✨Showcase Your Leadership Style
As a Front Office Manager, your leadership style is crucial. Be prepared to discuss your approach to leading a team, especially in a pre-opening scenario. Share specific examples of how you've motivated and developed staff in previous roles to create a high-performing team.
✨Demonstrate Guest-Centric Thinking
Highlight your experience in delivering exceptional guest experiences. Prepare to discuss how you would personalise service for guests and handle VIP arrivals or service recovery situations. Use real-life examples to illustrate your commitment to guest satisfaction.
✨Be Ready for Operational Questions
Expect questions about establishing service standards and operational procedures. Think about how you would implement SOPs in a new hotel environment. Show that you have a proactive mindset by discussing how you would drive revenue performance through effective room management and upselling strategies.