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- Tasks: Lead the front office team and create unforgettable guest experiences from day one.
- Company: Exciting new boutique 5-star country house hotel in stunning countryside.
- Benefits: Competitive salary, performance incentives, potential staff accommodation, and wellness experiences.
- Why this job: Be part of a luxury hotel opening and shape exceptional service standards.
- Qualifications: Proven leadership experience in luxury hotels and a passion for guest service.
- Other info: Great career progression opportunities in a growing hospitality portfolio.
The predicted salary is between 40000 - 50000 £ per year.
Lead the welcome. Shape the experience. Be part of something from the very beginning. An exceptional opportunity has arisen for an experienced Front Office Manager to join the opening team of a boutique 5-star country house hotel. This is a rare chance to play a key role in launching a luxury property, setting service standards, and building a front office operation from the ground up. Set within stunning countryside surroundings, the hotel will offer refined elegance, personalised service, and an intimate guest experience. The Front Office Manager will be instrumental in creating a seamless and memorable journey for every guest from day one.
What the Role Involves:
- Leading, recruiting, and developing a high-performing Front Office team ahead of opening
- Overseeing reception, reservations, concierge, and guest relations functions
- Establishing service standards, SOPs, and operational procedures
- Delivering exceptional guest experiences with a strong focus on personalisation
- Managing VIP arrivals, guest feedback, and service recovery with professionalism
- Driving revenue performance through effective room management and upselling
- Working closely with senior leadership to support the successful hotel launch
What is Required:
- Proven experience in a Front Office leadership role within a luxury hotel environment
- Pre-opening experience highly desirable
- A confident and engaging communicator with a passion for guest service
- Strong organisational skills and attention to detail
- A hands-on leadership style with the ability to inspire and motivate a team
- Commercial awareness and a proactive, solution-driven mindset
- Familiarity with hotel systems (PMS)
- Flexibility to work varied shifts including evenings and weekends
What is on Offer:
- The opportunity to be part of an exciting new luxury hotel opening
- A key leadership role with real influence on the guest experience
- Competitive salary and performance-related incentives
- Potential staff accommodation
- Excellent career progression within a growing hospitality portfolio
- Staff benefits including dining and wellness experiences
Front Office Manager employer: Chef Source Recruitment
Contact Detail:
Chef Source Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on that perfect Front Office Manager role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Share stories about how you've created memorable experiences for guests in the past. This is your moment to stand out and show why you're the best fit for leading a new team.
✨Tip Number 3
Research the hotel! Before any interviews, dive deep into the boutique 5-star country house hotel’s values, mission, and what makes it unique. Tailor your answers to reflect how your experience aligns with their vision. This shows you’re genuinely interested and ready to contribute from day one.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to being part of this amazing new opening!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest service shine through. We want to see how your experiences have shaped your approach to creating memorable stays for guests. Make it personal and engaging!
Highlight Relevant Experience: Make sure to showcase your previous roles in luxury hotels, especially any pre-opening experience. We’re looking for someone who can hit the ground running, so detail your achievements and how they relate to the Front Office Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for our boutique hotel. Use bullet points if it helps!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity right from the start!
How to prepare for a job interview at Chef Source Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure to research the boutique 5-star country house hotel thoroughly. Understand its vision, values, and what sets it apart from other luxury hotels. This knowledge will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Leadership Style
As a Front Office Manager, your leadership style is crucial. Be prepared to discuss your approach to leading and developing a team. Share specific examples of how you've inspired and motivated staff in previous roles, especially in high-pressure situations or during pre-opening phases.
✨Highlight Personalisation Skills
Personalised guest experiences are key in luxury hospitality. Think of examples where you've gone above and beyond for guests. Discuss how you would implement service standards and operational procedures that enhance guest satisfaction and create memorable stays.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and commercial awareness. Prepare to discuss how you would handle VIP arrivals, manage guest feedback, or recover from service issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.