At a Glance
- Tasks: Manage customer service, logistics, and administration in a dynamic, hands-on role.
- Company: Join a fast-growing British brand specialising in premium outdoor cooking products.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Enjoy a varied role with real responsibility in a friendly work environment.
- Why this job: Be part of an entrepreneurial team and make a real impact on customer experience.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 25000 - 25000 £ per year.
Charlie Oven Company designs and builds premium outdoor charcoal ovens and outdoor kitchens by hand in Britain. Our products combine exceptional cooking performance with timeless design, creating the centrepiece of modern outdoor living. We are a growing business with ambitious plans, working across e-commerce, retail partnerships, events and direct customer sales. We are looking for an enthusiastic, organised and resourceful Operations and Administration Manager to join our small team to help keep the business running smoothly as we continue to grow.
This is a varied, hands-on role at the heart of the business. You will support day-to-day operations across order processing, logistics, customer service, administration and events. The ideal candidate will enjoy solving problems, staying organised and making things happen. No two days are the same, so we are looking for someone proactive, adaptable and highly detail orientated. This is a hybrid role based in Richmond, Surrey, with a mixture of office, home and occasional event-based work.
Key Responsibilities- Operations & Logistics
- Process customer orders accurately and efficiently
- Coordinate deliveries and logistics with suppliers and couriers
- Manage shipments using ShipStation
- Track deliveries and resolve logistical issues proactively
- Maintain operational systems and records
- Customer Service
- Respond to customer enquiries by email and phone
- Support customers throughout the buying and delivery process
- Resolve issues professionally and efficiently
- Help deliver an excellent premium customer experience
- Financial & Administrative Support
- Support invoicing, payment tracking and financial administration
- Assist with bookkeeping and record management in Xero
- Maintain accurate operational and administrative records
- Help organise internal processes and documentation
- E-commerce & Website Administration
- Support day-to-day management of the Shopify platform
- Update products, orders and customer information
- Assist with stock and fulfilment coordination
- Events & General Support
- Help organise and coordinate trade shows, demonstrations and events
- Support the wider team with operational and administrative tasks
- Assist wherever needed in a growing entrepreneurial business
- Essential
- Excellent organisational skills and real attention to detail
- Enthusiastic, proactive and resourceful attitude
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities
- Comfortable working independently and as part of a small team
- Familiarity with: Xero, Shopify, ShipStation
- Desirable
- Experience in operations, administration or customer service
- Experience in e-commerce or premium consumer products
- Interest in food, cooking, design or lifestyle brands
- Opportunity to join a fast-growing British premium brand
- Friendly and entrepreneurial working environment
- Varied role with real responsibility and ownership
- Hybrid working flexibility
- Opportunity to grow with the business
To apply, please send your CV and a short cover note explaining why you would be a great fit for Charlie Oven Company.
Customer Service and Administration Manager in London employer: Cheeky Charlie Oven Company Ltd
At Charlie Oven Company, we pride ourselves on being an excellent employer, offering a friendly and entrepreneurial work environment in the heart of Richmond, Surrey. As a growing business, we provide our employees with meaningful responsibilities and the opportunity to grow alongside us, all while enjoying the flexibility of hybrid working. Join our passionate team and be part of creating exceptional outdoor cooking experiences that bring people together.
Contact Details:
Cheeky Charlie Oven Company Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Administration Manager in London
✨Tip Number 1
Get to know the company inside out! Research Charlie Oven Company, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Charlie Oven Company. Personal connections can make all the difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think of examples from your past experiences that showcase your organisational skills and problem-solving abilities. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team at Charlie Oven Company.
We think you need these skills to ace Customer Service and Administration Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of Customer Service and Administration Manager. Highlight your organisational skills and any relevant experience in operations or customer service to catch our eye!
Craft a Compelling Cover Note:Your cover note is your chance to shine! Keep it short and sweet, but make sure to explain why you’re the perfect fit for Charlie Oven Company. Show us your enthusiasm and how your proactive attitude aligns with our team.
Showcase Your Attention to Detail:In a role where details matter, demonstrate your attention to detail in your application. Double-check for typos and ensure your formatting is consistent. This will show us you take pride in your work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cheeky Charlie Oven Company Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Charlie Oven Company. Understand their products, values, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Customer Service and Administration Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved logistical issues. This will demonstrate your ability to handle the varied responsibilities of the role.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult customer enquiries or logistical challenges. This shows that you’re proactive and can think on your feet, which is exactly what they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
