Cheddar, based in London, is hiring a Customer Service Agent to handle queries across email, in-app support, phone and social channels, triaging onboarding, payment, cashback and gift-card issues to ensure customer satisfaction.
The role is predominantly remote with office visits every other week. You will collaborate with Compliance, Engineering and Product to optimize support processes, contribute to KPI targets, document procedures, and help scale a fast-growing finance platform.
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Remote-First Customer Support Specialist with Equity employer: Cheddar
Cheddar is an exceptional employer that champions innovation and collaboration in the heart of London. With a commitment to diversity and inclusion, we offer a flexible work environment that empowers our team to thrive while delivering impactful solutions to over 100,000 users. Join us to grow your career alongside industry leaders in fintech, where your contributions will directly shape the future of personal finance.
