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- Tasks: Be the friendly face for guests, ensuring a clean and safe environment while providing excellent service.
- Company: Join Cheddar Gorge and Caves, a stunning tourist destination rich in history and natural beauty.
- Benefits: Enjoy 29 days holiday, discounts on food, and complimentary tickets for friends and family.
- Why this job: Gain valuable experience in customer service while working in a vibrant, engaging environment.
- Qualifications: No specific qualifications needed, just a passion for people and a willingness to learn.
- Other info: Part-time role with flexible hours, perfect for students looking to earn while enjoying the outdoors.
Join to apply for the Seasonal General Assistant role at Cheddar Gorge and Caves
20 hours ago Be among the first 25 applicants
Join to apply for the Seasonal General Assistant role at Cheddar Gorge and Caves
What does this role entail?
Reporting to the Assistant Operations Manager, you’ll be the first point of contact for our guests, correctly informing them of the activities on offer whilst ensuring that the site is clean and safe for guests, visitors and colleagues. The work is varied with elements of routine and reactiveness, working throughout all of the 3 operational departments at Cheddar including operations, retail (Gift Shop) and Food & Beverage (Café).
What does this role entail?
Reporting to the Assistant Operations Manager, you’ll be the first point of contact for our guests, correctly informing them of the activities on offer whilst ensuring that the site is clean and safe for guests, visitors and colleagues. The work is varied with elements of routine and reactiveness, working throughout all of the 3 operational departments at Cheddar including operations, retail (Gift Shop) and Food & Beverage (Café).
Key Duties Will Include
- To provide at all times the highest standard of service to customers in a polite, courteous and helpful manner.
- To ensure the highest standards of presentation and cleanliness throughout the premises.
- To have a good knowledge of Cheddar Gorge and Caves, its attractions and history.
- To provide guided tours and interpretation in the Caves and the Museum including fire lighting and flint knapping.
- To understand and have the ability deliver food service safety compliance to the requirements of the Longleat food corporate policy.
- To assist with the rotation of stock, reporting any short dated lines to the retail office.
- To operate the tills and be responsible for the security and accounting of all moneys handled during transactions in line with the cash handling procedure.
What will I need to be considered for this vacancy?
- Self-motivated with excellent customer service skills
- Experience of providing tours or sharing verbal information to groups of people
- Experience of communicating with the general public.
- Excellent written and verbal communication skills
- Able to work outside in all weathers
- Knowledge of pre – history, geology, Victorian history
- Experience of till operation
Our values
We believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.
What will I receive in return?
You Will Receive Attractive Benefits That Include
- 29 days holiday inclusive of bank holidays
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
- 50% off member passes for your Friends and Family, free entry for yourself.
- Discounts on food and beverages and retail merchandise
- Discount on VIP Experiences and Accommodation.
- Company Pension
- Life assurance cover.
- Perks at work and much more!
Your contract
This is a fixed term, 14 hours per week contract ending 1st September 2025, with working hours to vary over a 7 day rota basis, including weekends, evening and bank holidays as required. Positions available for immediate start.
Sounds great! How do I apply?
If you are interested in this role, please apply online. Interviews may take place on a rolling basis. We reserve the right to close this advertisement early if enough suitable applicants are received.
No Agency Please.
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Seasonal General Assistant employer: Cheddar Gorge and Caves
Contact Detail:
Cheddar Gorge and Caves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal General Assistant
✨Tip Number 1
Familiarise yourself with Cheddar Gorge and Caves before your interview. Knowing the history, attractions, and key features will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were guests. This will help you articulate how you would handle various situations and provide excellent service, which is crucial for this role.
✨Tip Number 3
Be prepared to discuss your experience with tours or group communication. Think of specific examples where you've successfully shared information or engaged an audience, as this will highlight your suitability for the position.
✨Tip Number 4
Show enthusiasm for working outdoors and in varying weather conditions. Mention any previous experiences that demonstrate your adaptability and willingness to work in different environments, as this is a key aspect of the job.
We think you need these skills to ace Seasonal General Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and requirements. Highlight your relevant experience in customer service, communication, and any knowledge of Cheddar Gorge and Caves.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Seasonal General Assistant role. Emphasise your customer service skills and any experience you have in retail or food service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills meet the job requirements, such as your ability to provide guided tours or handle cash transactions.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for customer-facing roles.
How to prepare for a job interview at Cheddar Gorge and Caves
✨Know the Attractions
Familiarise yourself with Cheddar Gorge and Caves, its history, and attractions. Being able to share interesting facts will impress your interviewers and show your enthusiasm for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and handle various situations with guests.
✨Show Your Flexibility
Since the role requires working varied hours, including weekends and holidays, be ready to discuss your availability and willingness to adapt to different shifts.
✨Practice Your Communication
As you'll be providing tours and interacting with guests, practice clear and engaging communication. Consider doing a mock tour presentation to showcase your verbal skills.