At a Glance
- Tasks: Ensure smooth product launches and advocate for merchant needs in Risk Operations.
- Company: Dynamic tech company focused on innovation and collaboration.
- Benefits: Flexible hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a vibrant team with a passion for continuous improvement and user advocacy.
- Why this job: Be a key player in shaping product success and enhancing user experiences.
- Qualifications: Experience in product development, strong communication skills, and data analysis expertise.
The predicted salary is between 50000 - 60000 £ per year.
As a Product Partnership Senior Analyst, you will play a critical role in ensuring the Risk Operations organization is fully prepared to support our merchants with new product releases and enhancements. You’ll act as a vital link between our Product, Engineering, and Risk Operations teams, facilitating communication, ensuring teams are equipped for success, and championing merchant and Risk Operations needs in driving continuous improvements in processes and product design.
What You Will Be Doing
- Represent the Risk Operations team in the ongoing relationship with Checkout’s Product department, defining Risk requirements for new product releases and enhancements.
- Partner with the Risk Operations leadership team to regularly update the roadmap for enhancements to Risk Operations tooling, and advocate for such roadmap with Checkout’s Product managers.
- Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, providing crucial input on supportability, usability, and potential pain points from our internal Operations users' perspective.
- Collaborate with Product Managers on product launches: conduct thorough assessments, identify potential risks, and provide go/no-go recommendations.
- Support Risk Operations strategic initiatives such as vendor assessment, capacity planning and ad-hoc company-led projects.
- Stay abreast of customer trends & requirements, competitor products, and market shifts.
About You
- In-depth knowledge of product development processes and support operations.
- Understanding of the complexities of bringing new products to market and the importance of seamless support.
- Demonstrated experience in supportability, product readiness, or customer advocacy roles, preferably within a technology or SaaS environment.
- Passion for advocating for user needs and ensuring a positive support experience.
- Strong communication, collaboration, and interpersonal skills; ability to engage with technical and non-technical stakeholders and build strong relationships.
- Expertise in data analysis to extract trends and insights (e.g. INDEX MATCH, SQL skills, Pivot tables).
- Strong project management capabilities for coordinating readiness activities and ensuring deadlines are met.
- Payments industry experience is a plus, but not required.
Benefits
Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Senior Analyst, Product Operations employer: Checkout Ltd
As a Senior Analyst in Product Operations, you will thrive in a dynamic and collaborative environment that prioritises employee growth and innovation. Our hybrid working model fosters flexibility while ensuring strong team connections, and we are committed to continuous improvement, providing ample opportunities for professional development and meaningful contributions to our product offerings.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, Product Operations
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Checkout Ltd!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Checkout Ltd would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Checkout Ltd through your school's career services!
We think you need these skills to ace Senior Analyst, Product Operations
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Analyst, Product Operations, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Analyst, Product Operations position at Checkout Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Checkout Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
