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- Tasks: Build relationships with clients, resolve technical issues, and optimise payment solutions.
- Company: Join a leading payments technology company focused on client success.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by helping clients navigate the evolving payments landscape.
- Qualifications: 3 years in a technical role, strong communication skills, and familiarity with payment technologies.
The predicted salary is between 60000 - 80000 £ per year.
In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.
What you’ll be doing:
- Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
- Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
- Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
- Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
- Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
- Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
- Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.
Qualifications:
- 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
- Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
- Familiarity with API-based integration methods and related tools/frameworks.
- Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc).
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
- Results-oriented approach with a focus on delivering exceptional customer satisfaction.
- Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
- Willingness to travel occasionally to client sites as required.
Benefits: Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Senior Specialist, Technical Account Manager TAM London employer: Checkout Ltd
Contact Detail:
Checkout Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist, Technical Account Manager TAM London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the payments industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical expertise and how it can benefit their clients. Use real-life examples to demonstrate your problem-solving abilities and customer success stories.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their payment solutions inside out, and think about how you can contribute to their success. Tailor your responses to show you’re not just a fit for the role, but also passionate about what they do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter. Let’s make it happen!
We think you need these skills to ace Senior Specialist, Technical Account Manager TAM London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Specialist, Technical Account Manager. Highlight your experience in relationship management and technical support, as these are key for us at StudySmarter.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles that show how you’ve successfully managed client relationships and resolved technical issues. We love seeing real-world applications of your expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the payments industry and how your background makes you a perfect fit for our team. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us at StudySmarter.
How to prepare for a job interview at Checkout Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around payment solutions and integrations. Be ready to discuss how different technologies work together and how you've resolved technical issues in the past.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained relationships with clients. Think about specific instances where your interpersonal skills made a difference in customer satisfaction or project success.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client management and technical support. Practice articulating your thought process and how you would approach resolving issues or optimising solutions.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends and regulations in the payments industry. Being able to discuss these topics will show your passion for the field and your commitment to helping clients navigate changes.