The Mission:
We are seeking a visionary and results‑oriented Manager, Account Management to nurture and maintain long‑term relationships with our most strategic Enterprise accounts within the United Kingdom. You will be the business advisor and main point of contact to some of our most important accounts, acting as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key to success will be the ability to use your business savvy knowledge and required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.
How you’ll make an impact
- Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross‑upselling Checkout’s value‑add services, performance improvements, and other levers to increase our share of wallet.
- Craft and execute merchant‑specific account development plans, outlining clear opportunities for growth and paths to success.
- Build high‑touch, consultative, and nurturing relationships with our merchants through regular and open communications, both face‑to‑face and virtual.
- Deliver expertise, education, and guidance to merchants. Act as their payment consultant as they craft and complete a comprehensive, global payments strategy.
- Negotiate win‑win pricing structures by developing a thorough overview of a merchant's revenue drivers to deliver the best, sustainable outcomes for both merchant and Checkout.
- Track merchant project deliverables and ensure merchant activities are updated within SalesForce, Clari, and other CRM tools.
- Understand the intricacies of our products, services, and partner networks thoroughly to leverage this against our merchants’ growing needs.
- Collaborate with various teams (e.g., Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience and bring the voice of the customer to our internal stakeholders.
- Exercise data‑based decision making—diving into numbers to ensure merchants have confidence in our ability to provide meaningful, metric‑driven insights.
- Drive a culture of cross‑team learning through active knowledge sharing while contributing to improving ways of working, impacting not just what we do but how we do it.
Qualifications
- Experience: 3+ years’ commercial experience in a B2B Account Management or Relationship Management role in the FinTech and/or Payments industry.
- Commercial Acumen: Proven track record of driving and exceeding revenue targets and managing strategic account portfolios. Experience in negotiating and pricing strategy deals specific to the UK market.
- Payments Knowledge: Good knowledge of today’s major e‑commerce and payments technologies, players, and major future trends.
- Customer Obsession: Customer‑driven and able to establish a robust relationship with the assigned customer base.
- Multifaceted approach: Adapting to changing requirements with the ability to balance multiple opportunities concurrently.
