At a Glance
- Tasks: Lead the Trust & Safety domain, ensuring user security and seamless experiences.
- Company: Join Checkout.com, a global fintech leader powering billions of transactions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Collaborative culture where your growth and success are prioritised.
- Why this job: Make a real impact in fintech by balancing security with user delight.
- Qualifications: 5-7 years in Product Management, especially in UK fintech or payments.
The predicted salary is between 80000 - 100000 £ per year.
Checkout.com is a global fintech leader and strategic payments partner for brands like Wise, Sony, and Klarna. We empower passionate problem-solvers to innovate on a flexible, cloud-based payments platform built for performance and scalability. As a Great Place to Work accredited company, we are building diverse teams to create superior experiences for merchants and their communities.
The Consumer team drives high-performing, delightful payment experiences through our Connect suite, including flagship products like Flow and Remember Me. As we expand our ecosystem, we are looking for a Senior Product Manager to lead the Trust & Safety domain. This team is responsible for the delicate balance between ironclad security and a seamless user experience. You will own the end-to-end journey for sensitive consumer touchpoints, including dispute management, customer care interfaces, and fraud/risk interventions. Your mission is to ensure that when friction is necessary—such as during an account suspension or a verification check—the experience remains transparent, fair, and user-centric.
Key Responsibilities
- Trust Strategy & Roadmap: Develop and execute the product strategy for consumer protection and account integrity. Define a roadmap that prioritises user safety alongside business growth and conversion.
- Regulatory & Compliance Excellence: Work closely with Legal and Compliance to ensure all consumer experiences meet FCA requirements for e-money issuance and financial services in the UK. This includes implementing PSD2/SCA standards and ensuring robust KYC/AML flows that don't compromise UX.
- Risk-Ready User Experiences: Define the end-to-end journey for complex scenarios like dispute resolution, identity verification, and account limitations. Collaborate with UX designers to make "high-friction" moments feel intuitive and supportive.
- Cross-Functional Leadership: Partner with Engineering, Risk, Fraud, and Operations to build internal systems that react in real-time to threats while protecting the legitimate user's journey.
- Performance & Optimisation: Define KPIs for "Experience Health," monitoring how risk interventions impact user retention and trust.
- Stakeholder Management: Influence senior stakeholders across the business, fostering a culture that upholds our operating principles while navigating the complexities of UK financial regulations.
About You
- Proven Experience: 5-7 years of Product Management experience, with a heavy focus on Growth, Risk, or Trust & Safety within the UK fintech or payments industry.
- Domain Expertise: Deep understanding of the UK financial services sector, specifically regarding API-led processing and regulatory frameworks.
- Data-Driven Mindset: Ability to interpret complex risk and performance data to make informed decisions that balance security with user delight.
- High EQ Leadership: Exceptional communication skills and the ability to navigate sensitive cross-functional discussions regarding fraud and user impact.
- Proactive & Results-Oriented: A self-starter who can operate in a stealth-focused, fast-moving environment with a strong bias towards action.
Our Hybrid Model
All global offices operate on a hybrid model, onsite 3 days per week (Tuesday, Wednesday, and Thursday).
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognised for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Senior Product Manager, Trust and Safety London employer: Checkout Ltd
Checkout.com is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets flexibility. With a strong focus on employee growth and a culture that champions diversity and collaboration, we empower our team members to take ownership of their projects and make a meaningful impact from day one. Our hybrid working model ensures a balance between professional and personal life, making it an ideal place for passionate problem-solvers to thrive in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager, Trust and Safety London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Checkout.com. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the Trust & Safety domain inside out. Brush up on regulatory frameworks and be ready to discuss how you’d balance security with user experience. Show us you mean business!
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a quick email expressing your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Be yourself during interviews. We value authenticity and want to see how you’d fit into our culture. Share your experiences and how they’ve shaped your approach to product management in the fintech world.
We think you need these skills to ace Senior Product Manager, Trust and Safety London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Product Manager role. Highlight your experience in Trust & Safety, and don’t forget to mention any relevant projects or achievements that showcase your problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about fintech and how your background makes you the perfect fit for our team. Be sure to connect your experiences to the key responsibilities mentioned in the job description.
Showcase Your Data-Driven Mindset:Since we value a data-driven approach, include examples of how you've used data to inform decisions in past roles. Whether it's improving user experiences or managing risk, let us see your analytical side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about our culture and what it’s like to work with us!
How to prepare for a job interview at Checkout Ltd
✨Know Your Stuff
Make sure you have a solid understanding of the fintech landscape, especially around Trust & Safety. Brush up on regulations like PSD2 and SCA, and be ready to discuss how they impact user experience.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your product management skills, particularly in risk and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the User Journey
Be ready to talk about how you would approach complex scenarios like dispute resolution or identity verification. Think about how to balance security with a seamless user experience and be prepared to share your ideas.
✨Engage with Cross-Functional Teams
Demonstrate your ability to collaborate with different teams, such as Engineering and UX. Share examples of how you've successfully navigated cross-functional discussions and influenced stakeholders in your previous roles.
