Senior Product Manager - Sales Systems London

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

This role is key to shaping scalable, auditable, and user-focused sales and operations processes at Checkout.com. The candidate will lead cross-functional efforts across product, engineering, and business teams to deliver workflows and tools that help Sales and Operations efficiently support clients pre- and post-go-live. The main goal is to reduce ‘time to live’ and resolution times while ensuring compliance.

Daily responsibilities include identifying stakeholder pain points, prioritising development, and delivering capabilities that improve sales workflows, merchant care automation, onboarding, and other critical client-facing processes.

• Develop and own the Salesforce capabilities for all teams interacting with the platform.
• Enable clients to enjoy a seamless ‘Sales and Onboarding Experience’ from the start of their relationship with Checkout.com, while ensuring internal operations are scalable and automated.
• Build strong partnerships with business, product, and technology stakeholders: buy-in and collaboration to generate momentum for the go-to-market of new products. Partner teams include Commercial, Operations, Marketing, Merchant Care, Pricing (both Product and Strategy), and Onboarding Product.
• Define and articulate a long-term Sales Platform Strategy that delivers measurable business outcomes over a 3-year horizon.
• Build a fully automated and auditable Sales System to support scaling with confidence.
• Establish a clear prioritisation framework to drive focus and secure stakeholder alignment. Collaborate with product and engineering leads to maintain consistency with cross-functional roadmaps.
• Support global expansion through scalable, low-code/no-code pricing and onboarding solutions—reducing the time to enter new markets.
• Become a subject matter expert on Sales, Merchant Care, and Marketing workflows, bringing in competitive insights and exploring innovations to improve internal and client-facing experiences.
• Gain a deep understanding of customers, be they end-customers or developers, and businesses themselves.
• Build strong relationships across your network, particularly with engineering. You foster a team culture that upholds Checkout.com’s operating principles.

• 5-7 years of product management experience [Must have].
• Strong understanding of Sales Systems and Operations workflows, particularly how commercial teams operate and interact with internal platforms [Must have].
• Hands-on experience with CRMs, ideally with Salesforce Sales Cloud.
• Salesforce certifications are a plus, but not required.
• Familiarity with the payments industry is beneficial, but secondary to a deep understanding of Sales Systems and how they enable commercial operations.
• Data-driven: Skilled at leveraging data and business insights to determine strategic priorities and drive the product roadmap and execution.
• Customer-first: Think from the customer's perspective and can balance future opportunities with immediate needs.
• End-to-end mindset: Think in a structured and diligent manner, understanding all key components necessary to drive the ongoing success of a product.
• Stakeholder Management: You can navigate complex commercial requirements, balance customer needs with internal operational scalability, and negotiate across competing priorities with multiple teams.
• Execution and ownership: You are a hands-on individual with a strong sense of ownership. You collaborate effectively across functions to ensure end-to-end process automation with other product teams. When needed, you’re comfortable self-serving Salesforce Lightning configurations to support business expansion.
• Leadership: Excellent at collaborating with stakeholders in product, engineering, commercial, and business teams proactively, demonstrating high EQ and influencing skills.
• Effective communicator: Able to inspire others with a shared vision and simplify complex concepts for a wide range of audiences.

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognised for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.