Associate, People Partner London

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Role overview | Remit and Responsibilities

• People Service Delivery & Support
  • Provide team members with exceptional service regarding all People-related inquiries, ensuring full accountability through to resolution.
  • Manage and resolve ticketing queries, providing high-quality advice while ensuring all tickets are closed within required timeframes.
• People Operations & Systems
  • Execute the change and offboarding processes within Workday, ensuring all steps are completed accurately.
  • Complete monthly Workday updates to ensure data accuracy of supervisory orgs, reporting lines, cost centers, and job profiles.
  • Implement processes relating to the team member lifecycle, focusing on optimisation and scalability.
• Employee Relations & Compliance
  • Engage on basic employee relations issues to provide context, working in conjunction with the broader People Partner team. This will include acting as a note-taker in meetings and shadowing more complex cases.
  • Proactively learn legal requirements related to the day-to-day management of team members to help reduce legal risks and ensure regulatory compliance.
  • Provide early support and intervention for issues as they are identified, helping to implement long-term solutions for the business.
• Data, Insights & Projects
  • Conduct exit interviews for departing employees to identify and report on attrition trends and feedback.
  • Gather data to aid in trend analysis, gaining insights that contribute to the development of new programs and learning opportunities.
  • Complete a variety of non-recurring and ongoing projects in partnership with Lead People Partners or as assigned by the Manager.
  • Work directly with People and Finance team colleagues to improve business processes relating to hiring, team moves and headcount reporting.

Role overview | Desired Background, Core Competencies

The ideal candidate for the role will bring:

• Bachelor's degree in Human Resources, Psychology, Business or any other related field preferred and/or working towards a CIPD qualification.
• Demonstrable experience as People Associate, or Coordinator ideally in the Tech industry.
• Basic knowledge of UK employment practices, with the ability to adapt and learn as needed.
• Growth mindset, constantly thinking about how we can be better and bringing others along on that journey to be #BetterEveryDay.
• Have a #CustomerFirst mindset, constantly looking at how we can solve for our customer and create the best experience possible.
• Have strong attention to detail, ability to prioritize, deal with competing demands and execute at pace.
• Show resilience, adaptability and a willingness to commit to change initiatives.
• A demonstrated ability to practise a high level of confidentiality.

Additional Information

Bring all of you to work. We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.