Head of Fraud Strategy and Operations Operations London

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

As the Head of Fraud Strategy & Operations at Checkout.com, you will take ownership of our fraud prevention function. This is a critical, high-impact role blending strategic policy definition with operational leadership. You will be responsible for protecting Checkout.com from fraud and financial crime while ensuring a seamless user experience.

You will build, lead, and scale a high-performing team of fraud operators, setting the strategy and owning the policy framework that allows us to grow safely. If you are an experienced leader who thrives on building, scaling, and leading, this role is for you.

What You'll Do

• Own the Strategy: Design, implement and own the end-to-end fraud management framework, covering everything from application fraud and account misuse to payment scams.
• Lead the Team: Build and eventually directly manage, mentor, and scale a high-performing team of fraud analysts and operators. You will foster a culture of excellence and be responsible for the team's operational performance.
• Write the Rulebook: Draft, own, and maintain relevant fraud prevention policies and operational procedures. You will ensure they are effective, efficient, and fully compliant with relevant regulations.
• Optimise Our Defences: Partner with our Product and Analytics teams to provide ongoing thought leadership regarding the development and improvement of our fraud technology stack.
• Be the Expert: Serve as the company's primary subject matter expert on fraud strategy matters, providing clear guidance to key internal stakeholders.
• Drive Insights with Data: Develop and monitor Key Risk Indicators (KRIs) and team performance metrics. You will use data to measure the effectiveness of controls, identify emerging threats, and deliver actionable insights back to the business.

What We're Looking For

• Typically 7-10+ years of progressive experience in a strategic fraud prevention or trust & safety role, ideally within a FinTech, bank, or payment environment. Experience in a digital wallet environment will be a plus.
• Proven experience in leading, mentoring, and managing operational fraud teams.
• Deep subject matter expertise in digital fraud typologies, particularly application fraud (synthetic identity, identity theft), money muling, account takeover (ATO), and payment scams.
• Hands-on experience with modern fraud prevention systems and tools (e.g., identity verification solutions, transaction monitoring platforms, behavioural biometrics).
• A proven "builder" and "leader" with experience developing and implementing fraud strategies, policies, and processes from an early stage and scaling them effectively.
• Strong analytical skills with the proven ability to use data to inform strategy, measure performance, and drive decisions.
• Excellent communication and stakeholder management skills, with the ability to translate complex fraud trends to a non-expert audience.
• A comprehensive understanding of the UK financial crime and payments regulatory landscape.

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.