At a Glance
- Tasks: Manage key client relationships and provide expert technical support.
- Company: Join Checkout.com, a leading fintech empowering businesses in the digital economy.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and travel.
- Why this job: Be part of a mission-driven team that values innovation and customer success.
- Qualifications: 3 years in a technical role; degree in relevant field preferred.
- Other info: Open to applicants who may not meet all requirements but are passionate about the role.
The predicted salary is between 43200 - 72000 £ per year.
Senior Specialist, Technical Account Manager
- Full-time
- Cost Center Hierarchy: Commercial
- CKO Department: Commercial
Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it’s not just what we build that makes us different. It’s how.
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.
In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.
What you’ll be doing:
- Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
- Customer Success: Understand our clients’ business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
- Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
- Training and Demo: Help upselling efforts with merchant demonstrations and technical training – hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
- Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
- Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
- Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.
Minimum Requirements:
- 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
- Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
- Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
- Familiarity with API-based integration methods and related tools/frameworks.
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
- Results-oriented approach with a focus on delivering exceptional customer satisfaction.
- Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
- Willingness to travel occasionally to client sites as required.
Apply without meeting all requirements statement: If you don’t meet all the requirements but think you might still be right for the role, please apply anyway. We’re always keen to speak to people who connect with our mission and values.
We believe in equal opportunities: We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.
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Senior Specialist, Technical Account Manager Commercial London employer: Checkout Group
Contact Detail:
Checkout Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist, Technical Account Manager Commercial London
✨Tip Number 1
Familiarize yourself with the specific payment technologies and regulations mentioned in the job description, such as PCI-DSS and PSD2. This knowledge will not only help you stand out but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Highlight your experience in relationship management and technical support during networking events or conversations. Building connections with professionals in the fintech space can lead to valuable insights and potential referrals.
✨Tip Number 3
Stay updated on the latest trends in the payments industry. Being able to discuss recent developments or innovations during interviews can showcase your passion for the field and your proactive approach to learning.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully resolved technical issues or optimized solutions for clients in the past. This will illustrate your problem-solving skills and ability to deliver exceptional customer satisfaction.
We think you need these skills to ace Senior Specialist, Technical Account Manager Commercial London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Specialist, Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in technical roles, especially those involving relationship management and customer success. Use specific examples to demonstrate how you've resolved technical issues and optimized solutions for clients.
Showcase Technical Skills: Make sure to mention your familiarity with payments industry regulations, API-based integration methods, and any relevant technical frameworks. This will show that you have the necessary background to excel in this role.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also conveys your passion for the fintech industry and your commitment to delivering exceptional customer satisfaction. Personalize it to reflect your understanding of Checkout.com's mission and values.
How to prepare for a job interview at Checkout Group
✨Understand the Company and Its Clients
Before your interview, take some time to research Checkout.com and its key clients. Understanding their business models and how they utilize payment solutions will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Technical Expertise
Be prepared to discuss your technical background and experience with payment technologies. Highlight any relevant projects or roles where you've successfully resolved technical issues or optimized payment solutions for clients.
✨Demonstrate Relationship Management Skills
Since this role involves building long-term relationships with clients, be ready to share examples of how you've successfully managed client relationships in the past. Focus on your communication skills and how you've ensured customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific client situations. Think about potential challenges clients might face and how you would address them effectively.