Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support merchants with technical queries during payment integration.
- Company: Join Checkout.com, a leading fintech empowering businesses in the digital economy.
- Benefits: Enjoy a collaborative culture, flexible work environment, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in online payments.
- Qualifications: 3-5 years in tech support or development; strong coding skills required.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Senior Specialist, Implementation Engineering
- Full-time
- Cost Center Hierarchy: Commercial
- CKO Department: Commercial
Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.
Checkout.com is looking for a dynamic and proactive Implementation Engineer/Senior Engineer to be responsible for providing our merchants and business partners with a world-class technical support during implementation. The core purpose is to reduce as much friction as possible from the integration process in order to achieve a successful and efficient integration.
You will play a critical role in maintaining the trust of our customers, ensuring that any technical queries that arise during the implementation process are answered and escalated when required. Working directly with our customer’s technical teams to resolve issues, you will also collaborate closely with various internal stakeholders across Technology and Business to contribute towards consolidating Checkout.com’s position as a leading online payment solutions provider in the region.
The ideal candidate must be customer-driven and tech-savvy, with proven problem-solving abilities and eager to join a dynamic, agile and fast-growing environment.
How you’ll make an impact
- Provide technical support to merchants during their implementation of Checkout.com payment processing technology
- Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go live support
- Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
- Partner internally with Business Support, Sales, Software and Web Development to resolve issues during customer trials, integrations, or post-implementation support
- Interact with the Product teams to pinpoint improvement ideas
- Advise Management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
- Ability to multitask with multiple projects and integrations of key customers
- Maintain/update existing libraries/plugins used in integrations
Minimum Requirements
- 3-5 years of development or technical support experience in a Tech/FinTech company
- Strong payments experience would be advantageous
- Understanding of API, REST, webhooks and logs is required
- Strong coding skills in at least one of these languages: Java, PHP, Python, Go, or C#
- Excellent communication skills, ability to build and maintain strong relationships
- Ability to work in a customer-focused and target-driven environment
Apply without meeting all requirements statement
If you don’t meet all the requirements but think you might still be right for the role, please apply anyway. We’re always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.
Take a peek inside life at Checkout.com via
#J-18808-Ljbffr
Senior Specialist, Implementation Engineering Commercial London employer: Checkout Group
Contact Detail:
Checkout Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist, Implementation Engineering Commercial London
✨Tip Number 1
Familiarize yourself with Checkout.com's payment processing technology and the common integration challenges that merchants face. Understanding these pain points will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your coding skills, especially in Java, PHP, Python, Go, or C#. Being able to discuss your technical expertise confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed incidents or resolved technical issues in previous roles. Highlighting your experience in a customer-focused environment will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for working in a dynamic and agile environment. Share any experiences where you've thrived in fast-paced settings, as this aligns with Checkout.com's culture and values.
We think you need these skills to ace Senior Specialist, Implementation Engineering Commercial London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Specialist, Implementation Engineering position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Skills: Emphasize your technical skills, especially in programming languages like Java, PHP, Python, Go, or C#. Mention any experience you have with APIs, REST, webhooks, and logs, as these are crucial for the role.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving abilities. Discuss specific instances where you successfully resolved technical issues or improved processes during implementations.
Communicate Your Customer Focus: Since the role is customer-driven, make sure to communicate your ability to build strong relationships with clients. Share experiences where you provided exceptional support or collaborated with teams to enhance customer satisfaction.
How to prepare for a job interview at Checkout Group
✨Understand the Technical Landscape
Make sure you have a solid grasp of the technologies mentioned in the job description, such as API, REST, and webhooks. Be prepared to discuss your experience with these technologies and how you've used them in past roles.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in previous positions. Highlight your ability to troubleshoot and resolve issues efficiently, as this is crucial for the role.
✨Emphasize Customer Focus
Since the role involves direct interaction with merchants, be ready to discuss how you've prioritized customer satisfaction in your work. Share specific instances where you went above and beyond to support clients during implementation.
✨Collaborate and Communicate
Demonstrate your ability to work collaboratively with various teams. Prepare to talk about how you've partnered with different departments to achieve successful outcomes, as effective communication is key in this role.
