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For Companies At a Glance
- Tasks: Lead the Trust & Safety domain, ensuring secure and seamless user experiences.
- Company: Join Checkout.com, a key player in the fintech world powering global transactions.
- Benefits: Enjoy a hybrid work model, competitive salary, and a vibrant office culture with great perks.
- Why this job: Make a real impact in fintech by balancing security and user delight.
- Qualifications: 5-7 years in Product Management, especially in Growth or Trust & Safety.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 48000 - 72000 £ per year.
Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
The Role: Trust & Safety
The Consumer team drives high-performing, delightful payment experiences through our Connect suite, including flagship products like Flow and Remember Me. As we expand our ecosystem, we are looking for a Staff Product Manager to lead the Trust & Safety domain. This team is responsible for the delicate balance between ironclad security and a seamless user experience. You will own the end-to-end journey for sensitive consumer touchpoints, including dispute management, customer care interfaces, and fraud/risk interventions. Your mission is to ensure that when friction is necessary—such as during an account suspension or a verification check—the experience remains transparent, fair, and user-centric.
Key Responsibilities
- Trust Strategy & Roadmap: Develop and execute the product strategy for consumer protection and account integrity. Define a roadmap that prioritises user safety alongside business growth and conversion.
- Regulatory & Compliance Excellence: Work closely with Legal and Compliance to ensure all consumer experiences meet FCA requirements for e-money issuance and financial services in the UK. This includes implementing PSD2/SCA standards and ensuring robust KYC/AML flows that don’t compromise UX.
- Risk-Ready User Experiences: Define the end-to-end journey for complex scenarios like dispute resolution, identity verification, and account limitations. Collaborate with UX designers to make 'high-friction' moments feel intuitive and supportive.
- Cross-Functional Leadership: Partner with Engineering, Risk, Fraud, and Operations to build internal systems that react in real-time to threats while protecting the legitimate user's journey.
- Performance & Optimisation: Define KPIs for 'Experience Health', monitoring how risk interventions impact user retention and trust.
- Stakeholder Management: Influence senior stakeholders across the business, fostering a culture that upholds our operating principles while navigating the complexities of UK financial regulations.
About You
- Proven Experience: 5-7 years of Product Management experience, with a heavy focus on Growth, Risk, or Trust & Safety within the UK fintech or payments industry.
- Domain Expertise: Deep understanding of the UK financial services sector, specifically regarding API-led processing and regulatory frameworks.
- Data-Driven Mindset: Ability to interpret complex risk and performance data to make informed decisions that balance security with user delight.
- High EQ Leadership: Exceptional communication skills and the ability to navigate sensitive cross-functional discussions regarding fraud and user impact.
- Proactive & Results-Oriented: A self-starter who can operate in a stealth-focused, fast-moving environment with a strong bias towards action.
Our Hybrid Model
All global offices operate on a hybrid model, onsite 3 days per week (Tuesday, Wednesday, and Thursday) to foster collaboration. We provide breakfast, lunch, and amazing snacks during office days.
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognised for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.
Staff Product Manager employer: Checkout.com
Contact Detail:
Checkout.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those at Checkout.com. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding our products inside out. Dive into our Connect suite and think about how you can enhance user experiences while keeping security tight. Show us you’re passionate about what we do!
✨Tip Number 3
Be ready to discuss real-world scenarios. We love candidates who can think on their feet, so come prepared with examples of how you've tackled challenges in product management, especially around trust and safety.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Staff Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Staff Product Manager role. Highlight your experience in Trust & Safety, Growth, and Risk within the fintech space. We want to see how your skills align with our mission at Checkout.com!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for creating seamless user experiences while ensuring security. Let us know why you’re excited about the opportunity to work with us and how you can contribute to our team.
Showcase Your Data-Driven Mindset: We love candidates who can interpret complex data! In your application, mention specific examples where you've used data to make informed decisions that balance user delight with security. This will show us you’re the right fit for our performance-obsessed culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values before you hit send!
How to prepare for a job interview at Checkout.com
✨Know Your Stuff
Make sure you have a solid understanding of the fintech landscape, especially around Trust & Safety. Brush up on regulatory frameworks like PSD2 and SCA, and be ready to discuss how they impact user experience.
✨Showcase Your Data Skills
Prepare to talk about how you've used data to drive decisions in your previous roles. Be specific about KPIs you've defined and how you've balanced security with user delight in past projects.
✨Communicate Clearly
Since this role involves cross-functional leadership, practice articulating complex ideas simply. Think about how you can convey sensitive topics like fraud and risk management in a way that resonates with different stakeholders.
✨Be Proactive and Results-Driven
Demonstrate your self-starter attitude by sharing examples of how you've taken initiative in fast-paced environments. Highlight any challenges you've faced and how you tackled them to achieve results.
