At a Glance
- Tasks: Lead product partnerships and enhance Merchant Operations tooling for better user experience.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a fast-paced environment with great career advancement potential.
- Why this job: Make a real impact by advocating for user needs in product development.
- Qualifications: Experience in product support, strong communication skills, and data analysis expertise.
The predicted salary is between 60000 - 80000 € per year.
What You Will Be Doing
- Represent the Merchant Operations team in the ongoing relationship with Checkout’s Product department, defining requirements for new product releases and enhancements.
- Partner with the Merchant Operations leadership team to regularly update the roadmap for enhancements to Merchant Operations tooling, and advocate for such roadmap with Checkout’s Product managers.
- Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, providing crucial input on supportability, usability, and potential pain points from our internal Operations users perspective.
- Collaborate with Product Managers on product launches: conduct thorough assessments, identify potential risks, and provide go/no-go recommendations.
- Stay abreast of customer trends & requirements, competitor products, and market shifts.
About You
- In-depth knowledge of product development processes and support operations. You understand the complexities of bringing new products to market and the importance of seamless support.
- Demonstrated experience in supportability, product readiness, or customer advocacy roles, preferably within a technology or SaaS environment.
- You're passionate about advocating for user needs and ensuring a positive support experience.
- Strong communication, collaboration, and interpersonal skills. You can effectively engage with technical and non-technical stakeholders and build strong relationships.
- Expertise in data analysis to extract trends and insights (i.e INDEX MATCH, SQL skills, Pivot tables).
- Strong project management capabilities for coordinating readiness activities and ensuring deadlines are met.
- Payments industry experience is a plus, but not required.
Senior Specialist, Product Partnerships - Merchant Operations employer: Checkout.com
As a Senior Specialist in Product Partnerships at Checkout, you will thrive in a dynamic and innovative environment that prioritises collaboration and employee growth. Our culture fosters open communication and teamwork, ensuring that your insights directly influence product development while offering opportunities for professional advancement in the fast-paced fintech sector. Located in a vibrant area, we provide a supportive atmosphere where your contributions are valued, making Checkout an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Product Partnerships - Merchant Operations
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working in product partnerships or merchant operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss your experience with product development processes and how you've tackled challenges in previous roles.
✨Tip Number 3
Stay updated on market trends! Keep an eye on customer needs and competitor products. This knowledge will not only help you in interviews but also show that you're genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Senior Specialist, Product Partnerships - Merchant Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product development and support operations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion:Let us know why you’re excited about advocating for user needs and ensuring a positive support experience. Share specific examples of how you've done this in the past, as it’ll help us see your enthusiasm for the role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Checkout.com
✨Know Your Product Development Stuff
Make sure you brush up on your knowledge of product development processes and support operations. Be ready to discuss how you've navigated the complexities of bringing new products to market and how you’ve ensured seamless support in your previous roles.
✨Show Off Your Advocacy Skills
Prepare examples that highlight your passion for advocating for user needs. Think about times when you’ve successfully communicated user requirements to technical teams or influenced product decisions based on customer feedback.
✨Data is Your Best Friend
Since this role requires expertise in data analysis, be prepared to talk about your experience with tools like SQL, INDEX MATCH, and Pivot tables. Bring examples of how you’ve used data to extract trends and insights that have impacted product decisions.
✨Collaboration is Key
This position involves working closely with various stakeholders, so be ready to discuss your collaboration skills. Share specific instances where you’ve effectively engaged with both technical and non-technical teams to achieve a common goal.
