Senior Product Manager - Sales Systems (London)

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Company Description

We're Checkout.com

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we're just getting started. We're building diverse and inclusive teams around the world – because that's how we create even better experiences for our clients and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

This role is key to shaping scalable, auditable, and user-focused sales and operations processes at Checkout.com. The candidate will lead cross-functional efforts across product, engineering, and business teams to deliver workflows and tools that help Sales and Operations efficiently support clients pre- and post-go-live. The main goal is to reduce 'time to live' and resolution times while ensuring compliance.

Daily responsibilities include identifying stakeholder pain points, prioritizing development, and delivering capabilities that improve sales workflows, merchant care automation, onboarding, and other critical client-facing processes.

Key responsibilities:

• Develop and own the Salesforce capabilities for all teams interacting with the platform.
• Enable clients to enjoy a seamless 'Sales and Onboarding Experience' from the start of their relationship with Checkout.com, while ensuring internal operations are scalable and automated.
• Build strong partnerships with business, product, and technology stakeholders: buy-in and collaboration to generate momentum for the go-to-market of new products. Partner teams include Commercial, Operations, Marketing, Merchant Care, Pricing (both Product and Strategy), and Onboarding Product.
• Define and articulate a long-term Sales Platform Strategy that delivers measurable business outcomes over a 3-year horizon.
• Build a fully automated and auditable Sales System to support scaling with confidence.
• Establish a clear prioritisation framework to drive focus and secure stakeholder alignment. Collaborate with product and engineering leads to maintain consistency with cross-functional roadmaps.
• Support global expansion through scalable, low-code/no-code pricing and onboarding solutions-reducing the time to enter new markets.
• Become a subject matter expert on Sales, Merchant Care, and Marketing workflows, bringing in competitive insights and exploring innovations to improve internal and client-facing experiences.
• Gain a deep understanding of Checkout.com's customers, be them end-customers or developers, and businesses themselves.
• Build strong relationships across your network, particularly with engineering. You foster a team culture that upholds Checkout.com's operating principles.

Qualifications

• 3-5 years of product management experience [Must have] .
• Strong understanding of Sales Systems and Operations workflows, particularly how commercial teams operate and interact with internal platforms [Must have].
• Hands-on experience with CRMs, ideally with Salesforce Sales Cloud.
• Salesforce certifications are a plus, but not required.
• Familiarity with the payments industry is beneficial, but secondary to a deep understanding of Sales Systems and how they enable commercial operations.
• Data-driven: Skilled at leveraging data and business insights to determine strategic priorities and drive the product roadmap and execution.
• Customer-first: Think from the customer's perspective and can balance future opportunities with immediate needs.
• End-to-end mindset: Think in a structured and diligent manner, understanding all key components necessary to drive the ongoing success of a product.
• Stakeholder Management: You can navigate complex commercial requirements, balance customer needs with internal operational scalability, and negotiate across competing priorities with multiple teams.
• Execution and ownership: You are a hands-on individual with a strong sense of ownership. You collaborate effectively across functions to ensure end-to-end process automation with other product teams. When needed, you're comfortable self-serving Salesforce Lightning configurations to support business expansion.
• Leadership: Excellent at collaborating with stakeholders in product, engineering, commercial, and business teams proactively, demonstrating high EQ and influencing skills.
• Effective communicator: Able to inspire others with a shared vision and simplify complex concepts for a wide range of audiences.

Additional Information

Hybrid Working Model: All of our offices globally are onsite 3 times per week (Tuesday, Wednesday, and Thursday). We've worked towards enabling teams to work collaboratively in the same space, while also being able to partner with colleagues globally. During your days at the office, we offer amazing snacks, breakfast, and lunch options in all of our locations.

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world – and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video
• Our careers page
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram

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