Senior Product Manager, Disputes

Overview

Company Description
Checkout.com powers the world’s online checkout. Our global network handles billions of transactions each year, helping businesses grow and customers move with ease. With 19 offices across six continents, London remains our HQ. A role here is a career-defining opportunity to shape the future of fintech.

Checkout.com is seeking a Senior Product Manager to own and build our global disputes and chargebacks capabilities for both issuing and acquiring products. This role defines and executes a dispute strategy to enable Checkout.com growth in existing and new markets globally. The candidate will lead cross-functional efforts across product, engineering, and business teams to deliver end-to-end dispute processing and tools for Checkout.com merchants.

Responsibilities

• Define the product vision: architect a comprehensive global strategy and roadmap for the disputes domain.
• Build a world-class dispute API and dispute tools: lead the strategy and development of our disputes API and merchant dashboard features, ensuring merchants have granular visibility and control over their chargeback lifecycle.
• Drive scheme compliance & innovation: serve as the subject matter expert on disputes and translate complex regulatory changes into product features that protect our merchants.
• Optimise performance metrics: own KPIs such as win rates and representment rates; use data to identify gaps and opportunities to improve success rates across markets.
• Cross-functional leadership: partner with Legal, Treasury, and Dispute Operations to automate internal workflows and scale operational capacity.
• Strategic partnerships: collaborate with card networks (Visa, Mastercard, Amex, etc.) and third-party data providers to integrate tools into the Checkout.com ecosystem.

About You

• Experience: 5-7+ years of product management in disputes, payment processing, or fintech.
• Execution and ownership: hands-on with a strong sense of ownership; collaborates across functions for end-to-end process automation.
• Technical fluency: comfortable reading API documentation, discussing system architecture, and understanding data flow between issuers, acquirers, and schemes.
• Data-driven: strong analytical skills for data-informed product decisions.
• Stakeholder management: high EQ with ability to influence senior leaders and cross-functional teams.
• Effective communicator: able to articulate a shared vision and simplify complex concepts.

Bring all of you to work

We create the conditions for high performers to thrive through ownership, fewer blockers, and work that makes a difference from day one. You’ll move fast, take on meaningful challenges, and be recognized for impact. We welcome diverse backgrounds and identities.

Life at Checkout.com

Our hybrid model offers flexibility, with three days per week in the office to support collaboration. Visit our Careers Page to learn more about our culture and open roles. For a closer look at daily life, follow us on LinkedIn and Instagram.