Senior Analyst, Customer Due Diligence

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice, because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast‑moving, performance‑obsessed, and driven by being better every day. A role here isn’t just another job; it’s a career‑defining opportunity to build the future of fintech.

The Role

We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in London. As a Senior Analyst, you will mentor colleagues, contribute to process improvements, deliver tactical projects, and act as an ambassador of the team on multiple forums with stakeholders. You will maintain our commitment to excellence and help achieve our strategic objectives. This position reports to the Head of Due Diligence.

Key Responsibilities

• Act as the regional Customer Due Diligence specialist for the UK + EMEA region.
• Be the primary point of escalation for Enhanced Due Diligence reviews and complex issues that analysts encounter.
• Own the relationship with the regional Money Laundering Reporting Officer and ensure escalations to second line meet the appropriate standard.
• Review and approve escalations and decisions made by analysts, ensuring accuracy and adherence to guidelines.
• Assume responsibility for portfolio review completion metrics.
• Partner with the Underwriting team to solve complex onboarding issues requiring regional specialist knowledge.
• Conduct thorough quality‑control checks on all reviews, assessments, and reports produced by analysts.
• Identify opportunities for process enhancements and efficiency gains, both regionally and globally.
• Represent the team in internal and external regional audits and, where required, in global engagements.
• Lead and manage tactical projects from inception to completion, coordinating with cross‑functional teams.
• Deliver on special projects agreed by management or senior leadership.
• Serve as a mentor and coach for analysts, supporting their professional growth.

Qualifications

• Proven experience in a similar Senior Analyst role, with at least 4+ years of relevant experience.
• Demonstrable knowledge of Enhanced Due Diligence concepts and processes.
• Strong analytical and problem‑solving skills with exceptional attention to detail.
• Excellent mentoring abilities and experience guiding team members.
• Proficiency in project management and prioritisation.
• Understanding of the payments landscape and processes.
• Ability to monitor and manage competing priorities.
• Cross‑team collaboration competence.
• Outstanding communication and interpersonal skills.
• Working knowledge of tools and processes for troubleshooting.
• Adaptability, curiosity, and a high‑performance mindset.
• Experience handling audits and regulatory compliance is preferred.
• Comprehensive knowledge of payment industry compliance regulations, standards, and best practices is preferred.

Experience You Will Bring To The Role

• Experience with regulatory requirements and audits.
• Ability to partner with team leaders and provide constructive feedback.
• Strong communication skills to interact with team members, management, clients, and other stakeholders.
• Track record of solving complex problems and making data‑driven decisions.

Bring All of You To Work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. Here you’ll move fast, take on meaningful challenges, and be recognised for the impact you deliver. Ambition meets opportunity, and your growth is in your hands.

We work as one team, backing each other to succeed. Whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. We’ll set you up for success and make our process accessible – let us know in your application or directly to your recruiter if you need anything to make your experience more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.