At a Glance
- Tasks: Lead innovative People Operations initiatives and drive operational excellence with cutting-edge technology.
- Company: Join a global fintech leader powering digital experiences for top brands like eBay and Spotify.
- Benefits: Flexible hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team culture that values diversity and supports your career development.
- Why this job: Make a real impact in shaping the future of People Operations at a fast-paced company.
- Qualifications: Experience in People Operations and a passion for using tech to improve processes.
The predicted salary is between 56700 - 69300 £ per year.
Company Description
. You might not know our name, but companies like e Bay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes.
Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place.
We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at Checkout. com.
Key Responsibilities
- Future of People Operations & Operational Excellence
- Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience.
- Drive adoption of Checkout. com's AI ecosystem, including Glean, Gemini, Chat GPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity.
- Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience.
- Strategic Operations, Risk & Compliance
- Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption.
- Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation.
- Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes.
- Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review.
- Partner with Regional People Directors to operationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions.
- Process Design & Technology
- Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service.
- Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies.
- Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs.
- Act as the operational bridge between Process Architects and regional People teams, consolidating global requirements while ensuring regional differences are appropriately reflected in solution design.
- Content & Policy Governance
- Lead the governance of People policies, ensuring they are clear, informative, well-structured, and reflective of both Checkout. com's values and the needs of our employees.
Ensure all policies remain compliant with applicable global and local employment laws, regulatory requirements, and evolving legislative changes, while maintaining consistency across regions where appropriate.
- Partner with the Global Content Manager to maintain a consistent global policy framework, ensuring regional variations are accurately reflected where required.
- Support the governance of operational content through standardised templates, structured review cycles and ongoing policy maintenance.
- Program Leadership
- Lead key operational programmes throughout the year, including the annual policy review cycle, Annual Leave Cash Out & Carry Over and the employee on-call process.
- Work closely with People Partners and COEs to identify operational pain points, translating business needs into clear requirements and prioritised roadmap initiatives to improve global processes.
About You
You’ll thrive in this role if you’re someone who enjoys solving operational problems, bringing structure to complexity and working across multiple teams to deliver meaningful change.
- What You’ll Bring To the Role
- Experience in People Operations within a fast-paced, global or regulated environment.
- A passion for operational excellence, with a natural curiosity for improving processes through technology, automation and AI.
- Strong analytical skills, using operational data, audit findings and service metrics to identify trends and drive continuous improvement.
- Excellent stakeholder management skills, with the ability to build trusted relationships across technical, operational and business teams.
- A solid understanding of governance, risk management, data privacy and access control principles.
- Practical knowledge of employment legislation (particularly within the UK) and experience translating regulatory change into operational processes.
- A builder's mindset, you look beyond today's process to design scalable solutions that will continue to work as the business grows.
- Additional Information
- Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver.
It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible.
So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout. com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
- For a closer look at daily life at Checkout. com, follow us on Linked In and Instagram
- #J-18808-Ljbffr
Manager, People Operations - global employer: Checkout.com
Checkout.com is an exceptional employer that champions a flexible hybrid working model, allowing employees to balance their professional and personal lives effectively. With a strong emphasis on growth and collaboration, the company provides ample opportunities for career development while working alongside talented teams in the dynamic financial services sector in London. Joining Checkout.com means being part of a forward-thinking organisation that values compliance and innovation in payments and product regulation.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, People Operations - global
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Checkout.com!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Checkout.com.
We think you need these skills to ace Manager, People Operations - global
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Checkout.com. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Checkout.com and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Checkout.com. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Checkout.com's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Checkout.com
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Checkout.com.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Checkout.com will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Checkout.com and how you would contribute to adapting HR strategies.
