Manager, Operations and Strategy (CEO Office)

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

We’re building the future of payments, and to do that, we need to operate at the highest possible standards. We are currently scaling a new, high-impact operations team, strategically positioned at the centre of the organisation, to supercharge our product delivery and drive execution excellence across the entire business. This is an opportunity to work at the heart of the Product engine at Checkout as we continue to pursue multiple growth opportunities from our core Acquiring portfolio to broader solutions such as Issuing, Payouts, IDV, Risk and Financial Experiences.

This Operations and Strategy opportunity is a high-impact, hands-on role for exceptional problem-solvers. Each individual in the team will be specially selected for a new program, each embedded directly into tactical product teams. Their mission is to be a professional problem-solver who can take on the most complex operational and strategic challenges, find the root cause using data, and then design, build, and implement scalable, automated solutions. This role demands executional excellence, process automation, and data-driven problem-solving.

The successful candidate will combine granular, hands-on experience in executing processes with a high-level strategic view, redesigning and automating those processes to drive tangible value. This is a high-visibility position with direct exposure to the CEO and executive team, offering significant opportunities for career advancement into high-level roles and responsibilities within Product, Technology, and the wider organization at Checkout.

Role overview | Remit and Responsibilities

• Act as a Professional Problem-Solver: Take ownership of complex, ambiguous business problems and use a first-principles, data-driven methodology to find the root cause and build a solution.
• Execute, Analyze, and Automate: Begin by personally executing existing processes to understand their flaws, then redesign, optimise, and implement new, automated workflows to enhance speed, efficiency, and quality.
• Own Data Collection & Analysis: Identify the correct metrics, own the data collection process, and build the dashboards necessary to provide a clear, data-backed view of progress, bottlenecks, and performance to leadership.
• Drive Cross-Functional Execution: Lead and manage high-priority, cross-functional projects from end-to-end, such as deploying new systems or coordinating new processes across teams like People, Product, and Engineering.
• Inform Strategy with Bottom-Up Insights: Use ground-level data and process insights to feed actionable information back to leadership, helping to inform strategic decisions with a clear view of our execution capabilities.
• Manage Program Reporting (Automation-First): Handle project and program tracking with a primary focus on automating this reporting, not just administrating it.

Role overview | Desired Background, Core Competencies:

• Professional Experience: Multiple years of experience in influential, ideally cross-functional roles, in fast-paced, high-performance environments.
• Background: Formative experience in STEM studies, high-level Manufacturing, or Professional Services (e.g., Management Consulting, Investment Banking) is valued but not essential.
• Elite Problem-Solver: Must be a world-class, structured problem-solver who navigates ambiguity with process and first-principles thinking.
• Relentless Executor: Proven ability to execute and implement solutions themselves.
• Data-Driven: Highly comfortable with data, knowing how to find, analyse, and use it to build a business case.
• Growth Mindset: Ambitious, intellectually curious, and approaches work with a dedicated, results-driven attitude.
• Collaborative: A natural team player who can collaborate effectively with diverse, cross-functional stakeholders.
• Education: Successful candidates will have set high standards from early on in their career.

Additional Information

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognised for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible.

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.