At a Glance
- Tasks: Lead buyer insights programmes and turn data into actionable recommendations.
- Company: Join Checkout.com, a key player in the fintech revolution.
- Benefits: Flexible hybrid working, real ownership, and opportunities for personal growth.
- Other info: Collaborative culture where your voice matters and growth is encouraged.
- Why this job: Make a real impact on product strategy and marketing with your insights.
- Qualifications: Experience in research and insights within tech or fintech is essential.
The predicted salary is between 56700 - 69300 £ per year.
We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
As Manager, Merchant Insights (12-Month Fixed-Term Contract), you will own our buyer insights programme, bringing together customer feedback, research, and market intelligence to build a deeper understanding of the merchants we serve. Your work will shape product marketing, influence strategic decisions, and ensure the voice of the buyer is reflected across the business. This role sits at the intersection of Product, Commercial, and Marketing. You will lead research and insight programmes that help internal teams make better decisions, influencing everything from product roadmaps and messaging to external campaigns and thought leadership. This is a hands‑on and strategic role focused on execution, analytical precision, and impact. You will be turning complex research and data into actionable recommendations, using your exceptional storytelling skills to drive better business outcomes globally.
How You’ll Make an Impact
- Own the Buyer Insights Programme: Lead Checkout.com’s buyer insights programme, developing research that helps the business better understand merchant needs, behaviours, perceptions, and future priorities.
- Champion the Voice of the Buyer: Own customer listening programmes, including the company‑wide NPS programme, event feedback, and other feedback channels. Bring together multiple sources of insight to identify trends, opportunities, and areas for improvement.
- Inform Product Strategy: Analyse customer feedback and research to uncover themes that help inform product priorities, roadmap discussions, and the overall customer experience.
- Shape Product Marketing: Deliver insights that strengthen product positioning, messaging, campaigns, thought leadership, and commercial enablement. Ensure our marketing reflects what matters most to buyers.
- Lead Strategic Research: Manage research initiatives that deepen our understanding of enterprise buyers, emerging industry trends, and the future of digital commerce. Support the development of buyer personas and audience segmentation.
- Build Insight Capabilities: Improve how buyer knowledge is captured, organised, and shared across the business, including maintaining AI‑enabled research repositories and introducing new approaches to insight generation.
- Partner Across the Business: Collaborate closely with Marketing, Product, Commercial, and Operations to ensure buyer insights are embedded in decision‑making across the organisation.
- Turn Insight into Action: Create executive‑ready reports, presentations, and recommendations that help stakeholders make informed decisions and drive better business outcomes.
What We’re Looking For
- Research and Insights Experience: Proven experience leading research programmes or insight initiatives within technology, fintech, SaaS, or payments.
- Strong Research Skills: Comfortable designing and managing qualitative and quantitative research, including surveys, interviews, feedback programmes, and strategic research projects.
- Analytical Thinking: Able to synthesise customer feedback, market research, and commercial data into meaningful insights and practical recommendations.
- Clear Storytelling: Able to communicate complex findings in a simple, engaging way that influences and aligns stakeholders across Product, Commercial, and Marketing.
- Commercial Mindset: Deep understanding of how buyer insights directly support product strategy, go‑to‑market execution, and overall business growth.
- Cross‑Functional Collaboration: Ability to build strong relationships across Product, Marketing, Commercial, Customer Success, and Design to align priorities and deliver impact.
- Curiosity and Continuous Learning: Passionate about understanding enterprise buyers and the trends shaping digital commerce. Motivated to continually improve how insights are generated and applied.
- Ownership and Accountability: Takes end‑to‑end ownership from research design through delivery, ensuring insights are actionable, high quality, and drive measurable value.
Additional Information
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Manager, Merchant Insights employer: Checkout.com
Checkout.com is an exceptional employer that champions a flexible hybrid working model, allowing employees to balance their professional and personal lives effectively. With a strong emphasis on growth and collaboration, the company provides ample opportunities for career development while working alongside talented teams in the dynamic financial services sector in London. Joining Checkout.com means being part of a forward-thinking organisation that values compliance and innovation in payments and product regulation.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Merchant Insights
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Checkout.com. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Checkout.com.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Checkout.com.
We think you need these skills to ace Manager, Merchant Insights
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Checkout.com and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Checkout.com
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Checkout.com will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Checkout.com.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Checkout.com.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Checkout.com. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
