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- Tasks: Lead a dynamic team in shaping the future of fintech and driving operational excellence.
- Company: Join Checkout.com, a global payments powerhouse with a vibrant culture.
- Benefits: Enjoy a flexible hybrid model, competitive salary, and opportunities for professional growth.
- Other info: Embrace diversity and thrive in a collaborative space with meaningful challenges.
- Why this job: Make a real impact in a fast-paced environment while mentoring and leading a talented team.
- Qualifications: 4-6 years in operations or support, strong leadership skills, and proficiency in SQL.
The predicted salary is between 60000 - 75000 £ per year.
We’re Checkout.com – a global payments company powering billions of transactions every year. With 19 offices across six continents and a London HQ, we empower businesses, customers, and our people to thrive. The Merchant Operations Manager role is a career‑defining opportunity to shape the future of fintech.
Key Responsibilities
- People Leadership & Mentorship: Promote a positive, inclusive, and collaborative environment; proactively address conflicts and maintain high team engagement and morale. Drive the upskilling of specialists through regular coaching, feedback loops, and structured professional development plans. Manage team capacity and resource allocation to keep the team agile and productive during peak volumes.
- Operational Excellence & Performance: Monitor KPIs to ensure the team consistently meets onboarding targets and Service Level Agreements (SLAs). Provide senior leadership with data‑driven reports on productivity, bottlenecks, and merchant trends; lead the evolution of internal processes and champion automation to reduce manual overhead.
- Technical Execution (Care & Configuration): Oversee regional configuration of merchant accounts: creation, updates, and termination with precision. Investigate and resolve complex merchant inquiries (payment issues, APIs, account concerns) via email, phone, and chat. Utilize SQL and log analysis tools (e.g., Datadog) to diagnose technical challenges and provide accurate resolutions. Collaborate with Sales, Product, and Engineering to resolve escalations and provide feedback on the merchant experience.
About You
- 4–6 years of experience in support, operations, or configuration roles, preferably within payments or fintech.
- Demonstrated leadership or mentoring experience; you take radical ownership of your team's output and growth.
- Proficient in configuration management, APIs, and SQL; familiarity with log analysis (Datadog) and CRM tools (Zendesk/Salesforce) is a major plus.
- Analytical mindset: you solve puzzles, whether technical bugs or operational bottlenecks, and rely on data to inform decisions.
- Excellent communication skills; you can translate complex technical concepts into simple terms for merchants and stakeholders.
- Resilient in a high‑growth environment; you make quick, informed decisions and embody our Operating Principles: Talk Straight, One Team, Fundamentally Positive.
Additional Information
We create conditions that allow high performers to thrive through ownership, fewer blockers, and meaningful work. Expect a fast pace, meaningful challenges, and recognition for impact. We value diversity and encourage candidates and recruiters to let us know if you need any accommodations during the hiring process.
Our hybrid model offers flexibility with three office days per week to support collaboration and connection. Learn more about culture and roles on our Careers Page, LinkedIn, or Instagram.
Team Lead, Merchant Operations | Líder de Equipo, Operaciones de Comercios in London employer: Checkout.com
Contact Detail:
Checkout.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Merchant Operations | Líder de Equipo, Operaciones de Comercios in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those at Checkout.com. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and operational excellence. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to solve problems in past roles. Bring examples of KPIs you've monitored or improvements you've driven – it’ll impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Checkout.com.
We think you need these skills to ace Team Lead, Merchant Operations | Líder de Equipo, Operaciones de Comercios in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Team Lead role. Highlight your leadership experience and any relevant fintech knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality shine through!
Showcase Your Analytical Skills: Since we value an analytical mindset, include examples of how you've used data to solve problems in previous roles. This will demonstrate your ability to tackle operational challenges effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Checkout.com
✨Know Your Stuff
Make sure you brush up on your knowledge of payment systems and fintech. Familiarise yourself with the key responsibilities listed in the job description, especially around operational excellence and technical execution. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Since this role involves people leadership and mentorship, prepare examples from your past experiences where you've successfully led a team or mentored someone. Highlight how you promoted a positive environment and tackled conflicts, as this will resonate well with the interviewers.
✨Be Data-Driven
Get ready to talk about KPIs and how you've used data to drive decisions in previous roles. If you have experience with SQL or log analysis tools like Datadog, be sure to mention specific instances where you used these skills to solve problems or improve processes.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. This is crucial for the role, as you'll need to communicate effectively with both merchants and stakeholders. Consider doing mock interviews with friends or family to refine your communication style.