Senior Support Manager in London

You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. Checkout is looking for an experienced financial crime compliance lead to establish, grow, and maintain a global second-line team. This role will oversee the compliance frameworks supporting our rapidly evolving portfolio of mass market products.As products expand and launch, there will be an opportunity to grow your team across multiple regions.Partner with Risk, Operations, and Product teams to align compliance requirements with fraud mitigation and user experience goals.Maintain a deep understanding of financial crime typologies, regulatory guidance, and emerging industry trends, ensuring these are proactively factored into our control framework and knowledge base.Design & Deliver Training: Develop and deliver targeted training to business and compliance teams regarding complex financial crime and fraud risks inherent in high-volume environments.Ensure Compliance-by-Design: Partner with our Regulatory Compliance function to integrate compliance requirements early in the product development lifecycle.Own Compliance Requirements: Directly advise Product and Operations teams on the opportunities and risks associated with automation, AI deployment, and system scale.Integrate Risk Assessments: Collaborate closely with regional MLROs to ensure product-specific risk profiles are accurately captured and factored into Business-Wide Risk Assessments.Implement Assurance: Collaborate with our Assurance and Internal Controls team to design and execute robust compliance monitoring processes for new product lines.Experience we are looking for: 6+ years of second-line compliance experience in fintech, payments, or banking at scale (neobank/fintech experience strongly preferred).Deep expertise in financial crime (AML/CFT/Sanctions/Fraud) risk, with regulatory compliance experience as a strong plus.Personal qualities we look for:Ability to quickly assess risks, weigh mitigations, and provide strong, defensible rationale for your decisions.Comfortable working directly with technical leaders to drill down into the configuration of user journeys, systems, and tooling.Experience deploying AI or automation tools to accelerate compliance processes at scale.always learning and spotting opportunities to develop yourself and others.Proportionate and Collaborative: An obsession with balancing strong compliance with scalability and user experience, supported by exceptional interpersonal and communication skills.Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.