At a Glance
- Tasks: Lead client launches and manage onboarding for new Issuing clients in a fast-paced environment.
- Company: Join Checkout.com, powering payments for major brands like eBay and Spotify.
- Benefits: Flexible hybrid working model, competitive salary, and opportunities for personal growth.
- Other info: Dynamic culture that values ambition, ownership, and teamwork.
- Why this job: Make a real impact in fintech while collaborating with diverse teams globally.
- Qualifications: 3+ years in payments with strong project management and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
Checkout.com is seeking a talented Senior Specialist to join the adventure and support the business’s growing Issuing Operations team based in London.
As a Senior Specialist, you will be the primary engine behind our client launches. You will work closely with clients to define their requirements while coordinating with internal stakeholders to bring card programs to life. You will manage the end-to-end onboarding journey from pre-sales scoping to technical implementation and the final handover to business-as-usual teams.
What you will be doing:
- End-to-End Implementation: Manage the day-to-day onboarding activities for new Issuing clients, ensuring all technical and operational milestones are met.
- External Project Contribution: Act as an operational stakeholder on projects with Card Schemes (Visa/Mastercard) and third-party suppliers (Bureaus, Wallets).
- Stakeholder Coordination: Act as the central "hub" between Sales, Finance, Risk, Legal, and Engineering to ensure a seamless flow of information.
- Client Relationship Management: Serve as a point of contact for customers during the implementation phase, translating complex requirements into actionable project plans.
- Process Refinement: Identify bottlenecks in the onboarding journey and build enhanced workflows to improve delivery speed and efficiency.
- Operational Readiness: Ensure all internal teams (Operations and Support) are fully briefed and prepared for the client "go-live."
- Operational Rigor: Manage the essential background administration and detailed tasks from documentation and system configuration to data entry.
About You:
- Experience: 3+ years of experience in payments, with a focus on project delivery, product delivery, scheme management, technical onboarding, or issuing operations.
- Scheme & Supplier Knowledge: Proven track record of contributing to projects involving card schemes or third party fintech suppliers.
- Delivery Focused: You have a proven track record of managing customer facing projects and know how to navigate internal and external dependencies to meet deadlines.
- Problem Solver: You approach challenges with a qualitative mindset, looking for the most efficient solution rather than the easiest one.
- Communication: Strong interpersonal and written skills; you can explain technical concepts to non-technical stakeholders and external partners clearly.
- High-Volume Execution: Exceptional ability to balance multiple competing priorities simultaneously; you thrive in a fast-paced environment.
- Process Discipline: You understand that success is in the details; you are comfortable owning the administrative "grunt work" required to ensure a project is technically sound and ready for launch.
Additional Information:
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Senior Specialist, Issuing Operations in London employer: Checkout.com
At Checkout.com, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Based in London, our hybrid working model provides flexibility while ensuring you are part of a high-performing team that values your contributions and supports your professional growth. With opportunities to work on impactful projects in the fast-paced fintech industry, you'll find a place where your ambition is met with opportunity and your success is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Issuing Operations in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Checkout.com on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding Checkout.com's products and services. Dive into their tech and think about how your experience aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to payments and project delivery. They want to see how you think on your feet, so don’t hold back!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a nice touch that they’ll appreciate.
We think you need these skills to ace Senior Specialist, Issuing Operations in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Specialist role. Highlight your experience in payments and project delivery, and show us how your skills align with what we're looking for.
Showcase Your Problem-Solving Skills:We love a good problem solver! In your application, share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will help us see your approach to overcoming obstacles.
Communicate Clearly:Since you'll be dealing with both technical and non-technical stakeholders, make sure your written communication is clear and concise. Use straightforward language to explain complex concepts, so we can see your ability to bridge gaps.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Checkout.com
✨Know Your Stuff
Before the interview, dive deep into Checkout.com’s operations and the payments industry. Familiarise yourself with card schemes like Visa and Mastercard, as well as any recent trends in fintech. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples from your past experience where you successfully managed client-facing projects. Highlight how you navigated challenges, coordinated with various stakeholders, and ensured timely delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since the role involves translating complex technical requirements for non-technical stakeholders, practice explaining technical concepts in simple terms. During the interview, focus on clarity and ensure your communication is concise and effective, demonstrating your interpersonal skills.
✨Emphasise Problem-Solving Abilities
Prepare to discuss how you've approached challenges in previous roles. Think of specific instances where you identified bottlenecks or inefficiencies and implemented solutions. This will showcase your proactive mindset and ability to improve processes, which is crucial for the Senior Specialist position.
