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- Tasks: Lead the strategy for global disputes and chargebacks, driving innovation and compliance.
- Company: Join Checkout.com, a leading fintech company transforming online payments worldwide.
- Benefits: Flexible hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Shape the future of fintech while making a real impact on merchants' success.
- Qualifications: 5-7+ years in product management with a focus on disputes or payment processing.
- Other info: Dynamic environment with a strong emphasis on collaboration and diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Checkout.com powers the world's online checkout. Our global network handles billions of transactions each year, helping businesses grow and customers move with ease. With 19 offices across six continents, London remains our HQ. A role here is a career-defining opportunity to shape the future of fintech.
Checkout.com is seeking a Senior Product Manager to own and build our global disputes and chargebacks capabilities for both issuing and acquiring products. This role defines and executes a dispute strategy to enable Checkout.com growth in existing and new markets globally. The candidate will lead cross-functional efforts across product, engineering, and business teams to deliver end-to-end dispute processing and tools for Checkout.com merchants.
Responsibilities
- Define the product vision: architect a comprehensive global strategy and roadmap for the disputes domain.
- Build a world-class dispute API and dispute tools: lead the strategy and development of our disputes API and merchant dashboard features, ensuring merchants have granular visibility and control over their chargeback lifecycle.
- Drive scheme compliance & innovation: serve as the subject matter expert on disputes and translate complex regulatory changes into product features that protect our merchants.
- Optimise performance metrics: own KPIs such as win rates and representment rates; use data to identify gaps and opportunities to improve success rates across markets.
- Cross-functional leadership: partner with Legal, Treasury, and Dispute Operations to automate internal workflows and scale operational capacity.
- Strategic partnerships: collaborate with card networks (Visa, Mastercard, Amex, etc.) and third-party data providers to integrate tools into the Checkout.com ecosystem.
About You
- Experience: 5-7+ years of product management in disputes, payment processing, or fintech.
- Execution and ownership: hands-on with a strong sense of ownership; collaborates across functions for end-to-end process automation.
- Technical fluency: comfortable reading API documentation, discussing system architecture, and understanding data flow between issuers, acquirers, and schemes.
- Data-driven: strong analytical skills for data-informed product decisions.
- Stakeholder management: high EQ with ability to influence senior leaders and cross-functional teams.
- Effective communicator: able to articulate a shared vision and simplify complex concepts.
We create the conditions for high performers to thrive through ownership, fewer blockers, and work that makes a difference from day one. You'll move fast, take on meaningful challenges, and be recognized for impact. We welcome diverse backgrounds and identities.
Our hybrid model offers flexibility, with three days per week in the office to support collaboration. Visit our Careers Page to learn more about our culture and open roles. For a closer look at daily life, follow us on LinkedIn and Instagram.
Senior Product Manager, Disputes in London employer: Checkout.com
Contact Detail:
Checkout.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager, Disputes in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Know Checkout.com’s mission and how your skills can help shape their future in fintech.
✨Tip Number 3
Showcase your expertise during interviews. Bring examples of how you’ve tackled disputes or chargebacks in the past, and be ready to discuss your data-driven approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining the Checkout.com team.
We think you need these skills to ace Senior Product Manager, Disputes in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Product Manager role. Highlight your experience in disputes and payment processing, and don’t forget to showcase your technical fluency and data-driven decision-making skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fintech and how your background aligns with our mission at Checkout.com. Be sure to mention specific achievements that demonstrate your ownership and execution skills.
Showcase Cross-Functional Leadership: In your application, emphasise your experience in leading cross-functional teams. We want to see how you've collaborated with different departments to drive product success, especially in automating processes and optimising performance metrics.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Checkout.com
✨Know Your Product Inside Out
Before the interview, dive deep into Checkout.com's products, especially the disputes and chargebacks capabilities. Understand how they work, their unique selling points, and any recent updates. This will help you articulate your vision for the product and demonstrate your genuine interest.
✨Showcase Your Data Skills
As a Senior Product Manager, being data-driven is crucial. Prepare to discuss specific metrics you've worked with in the past, such as win rates and representment rates. Bring examples of how you've used data to inform product decisions and drive improvements.
✨Prepare for Cross-Functional Scenarios
Since this role involves collaboration across various teams, think of examples where you've successfully led cross-functional projects. Be ready to discuss how you navigated challenges and ensured alignment among different stakeholders, particularly in a fintech context.
✨Understand Regulatory Changes
Familiarise yourself with the latest regulatory changes affecting disputes and chargebacks in the fintech space. Be prepared to discuss how you would translate these changes into actionable product features that protect merchants, showcasing your expertise in compliance.
