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For Companies At a Glance
- Tasks: Lead a team of technical writers to create clear, high-quality documentation.
- Company: Checkout.com, a global payments platform driving billions of transactions.
- Benefits: Flexible hybrid work model, supportive culture, and opportunities for ownership.
- Why this job: Shape the future of fintech while mentoring a passionate team.
- Qualifications: Experience in leading technical writing teams and creating user-focused documentation.
- Other info: Fast-paced environment with real impact and growth opportunities.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Checkout.com is a global payments platform that powers billions of transactions every year, enabling businesses to grow and customers to pay seamlessly. We are looking for a Technical Writing Manager to lead a small team of technical writers, shaping documentation strategy across our products and supporting teams.
Responsibilities
- Support and mentor a team of technical writers, delivering clear, consistent and highâquality technical documentation.
- Shape the documentation strategy for your scope, ensuring alignment with product and domain strategy.
- Foster an environment where technical documentation advocates for user success across Checkout.com Documentation, Merchant Support site, and API reference.
- Use AI and automation to improve documentation processes and drive quality.
- Collaborate with Design, Product, Engineering and other crossâfunctional teams.
Qualifications
- Experience leading and developing a small team of technical writers, fostering a collaborative and positive team environment.
- A portfolio that demonstrates expertise in creating clear, humanâcentered documentation in American English.
- Experience in setting up advanced reporting and analytics processes/tooling.
- Experience in embedding research (self or external) into the content process.
- Experience with procurement.
- Understanding of larger product and domain strategy, and ability to communicate that to the team.
- Ability to champion the discipline and represent the team with key stakeholders and crossâfunctional peers.
- Experience using and documenting APIs and complex software.
- Familiarity with the processes required to manage a tech stack like ours (custom site, selfâhosted via AWS, React, Node.js, Next.js, Open APIâcompliant spec, Redocly).
- Experience with different technologies in the discipline (Docsâasâcode, GitHub, Jira, and ZenDesk).
- Consistently puts users at the heart of the work and understands the value of technical documentation and support content in the user journey.
- Reviews work with care and attention to detail, providing constructive feedback that elevates the team's output.
- Navigate uncertainty with grace and openness.
- Loves learning â youâre not the finished package, but you have ideas on how to get there.
Benefits & Culture
We create the conditions for high performers to thriveâreal ownership, fewer blockers, fastâpaced work that makes a difference. Our hybrid model offers flexibility, with three days per week in the office. We welcome candidates from all backgrounds and provide a supportive environment. Please let us know if you need any accommodations during the application process. Join us to shape the future of fintech payments.
Senior Manager, Technical Writing in London employer: Checkout.com
Contact Detail:
Checkout.com Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Manager, Technical Writing in London
â¨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in technical writing. Make sure itâs easy to navigate and showcases your ability to create clear, user-focused documentation.
â¨Tip Number 3
Prepare for interviews by researching Checkout.com and understanding their products. Be ready to discuss how your experience aligns with their documentation strategy and how you can contribute to their team.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Manager, Technical Writing in London
Some tips for your application đŤĄ
Showcase Your Experience: Make sure to highlight your experience leading and developing teams of technical writers. We want to see how you've fostered a collaborative environment and delivered high-quality documentation in your previous roles.
Tailor Your Portfolio: Your portfolio should reflect your expertise in creating clear, human-centred documentation. Include examples that demonstrate your ability to communicate complex information effectively, especially in American English.
Emphasise Collaboration: Since this role involves working with cross-functional teams, be sure to mention any past experiences where you collaborated with design, product, or engineering teams. Show us how you can bridge gaps and advocate for user success.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates during the process!
How to prepare for a job interview at Checkout.com
â¨Know Your Stuff
Make sure youâre well-versed in technical writing principles and the specific technologies mentioned in the job description. Brush up on your knowledge of APIs, documentation tools like GitHub and Jira, and the tech stack they use. This will show that youâre not just a candidate, but someone who understands their world.
â¨Showcase Your Portfolio
Bring along a portfolio that highlights your best work in creating clear, user-centred documentation. Be ready to discuss how your previous projects align with Checkout.comâs goals and how youâve used feedback to improve your writing. This is your chance to shine!
â¨Team Leadership Vibes
Since this role involves leading a team, be prepared to talk about your experience in mentoring and fostering a collaborative environment. Share specific examples of how youâve supported your team in the past and how you plan to do it at Checkout.com. They want to see your leadership style!
â¨Embrace the User-Centric Approach
Demonstrate your understanding of putting users at the heart of technical documentation. Discuss how youâve previously advocated for user success and how you plan to continue doing so. This will resonate well with their focus on user experience and documentation quality.
