Senior Content Designer - Maternity Cover in London

You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. About the teamDesign at Checkout brings together 30+ people across Product Design, UX Research, Content Design, Content Strategy and Technical Writing to create clear, intuitive experiences across our products. The Content Design team is centralised and embedded in product domains, working across a wide range of projects. The roleWe're looking for a Senior Content Designer to lead content design for a new and developing domain at Checkout. You'll bring clarity to an opportunity as it takes shape, helping create experiences that are clear, useful and connected to the wider product ecosystem. You'll work closely with designers, product managers, researchers and engineers, and collaborate across Technical Writing, Creative Brand, Support, Legal and other teams. What you'll doBring content design into early product thinking, helping teams clarify problems, concepts and priorities. Design and refine end-to-end journeys, using research, insight and testing to improve comprehension and usability. Create practical guidance, terminology and reusable patterns that help teams deliver consistently as the product evolves. Explain decisions clearly, build alignment across functions and contribute to ways of working across the Design organisation. What success looks likeContent foundations are clear, adopted and used consistently across the domain. Content design has a visible influence on product decisions and ways of working across the domain, with useful contributions to the wider Design organisation. Hands-on experience in content design or UX writing for digital products, including ownership of end-to-end product journeys. Experience defining reusable UX content patterns and systems, not only writing individual screens. Ability to simplify complex or regulated topics in plain language, without relying on jargon. Experience bringing clarity to ambiguous or early-stage product problems and helping teams move from ideas to usable experiences. Evidence of using research, insight, analytics or testing to inform, validate and improve product decisions. Clear communication, sound product and content judgement, and hands-on collaboration with cross-functional teams using tools such as Figma and other evolving product workflows. Experience building content foundations or ways of working for a new or developing product area. Experience using AI-assisted tools in product design or content workflows, with the judgement to evaluate and improve their outputs. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Visit ourCareers Page to learn more about our culture, open roles, and what drives us.