Senior Analyst, Customer Due Diligence in London

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice, because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast‑moving, performance‑obsessed, and driven by being better every day. A role here isn’t just another job; it’s a career‑defining opportunity to build the future of fintech.

The Role

We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in London. As a Senior Analyst, you will mentor colleagues, contribute to process improvements, deliver tactical projects, and act as an ambassador of the team on multiple forums with stakeholders. You will maintain our commitment to excellence and help achieve our strategic objectives. This position reports to the Head of Due Diligence.

Key Responsibilities

• Act as the regional Customer Due Diligence specialist for the UK + EMEA region.
• Be the primary point of escalation for Enhanced Due Diligence reviews and complex issues that analysts encounter.
• Own the relationship with the regional Money Laundering Reporting Officer and ensure escalations to second line meet the appropriate standard.
• Review and approve escalations and decisions made by analysts, ensuring accuracy and adherence to guidelines.
• Assume responsibility for portfolio review completion metrics.
• Partner with the Underwriting team to solve complex onboarding issues requiring regional specialist knowledge.
• Conduct thorough quality‑control checks on all reviews, assessments, and reports produced by analysts.
• Identify opportunities for process enhancements and efficiency gains, both regionally and globally.
• Represent the team in internal and external regional audits and, where required, in global engagements.
• Lead and manage tactical projects from inception to completion, coordinating with cross‑functional teams.
• Deliver on special projects agreed by management or senior leadership.
• Serve as a mentor and coach for analysts, supporting their professional growth.

Qualifications

• Proven experience in a similar Senior Analyst role, with at least 4+ years of relevant experience.
• Demonstrable knowledge of Enhanced Due Diligence concepts and processes.
• Strong analytical and problem‑solving skills with exceptional attention to detail.
• Excellent mentoring abilities and experience guiding team members.
• Proficiency in project management and prioritisation.
• Understanding of the payments landscape and processes.
• Ability to monitor and manage competing priorities.
• Cross‑team collaboration competence.
• Outstanding communication and interpersonal skills.
• Working knowledge of tools and processes for troubleshooting.
• Adaptability, curiosity, and a high‑performance mindset.
• Experience handling audits and regulatory compliance is preferred.