Packaging and Product Executive in London

You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. com helps businesses thrive in the digital economy by making payments work better. Our Payment Performance pillar is building the intelligence that helps merchants get more value from every payment.Your immediate goal will be to improve merchant profit by increasing acceptance and reducing payment costs, using fraud risk to decide when a payment should—or should not—be optimized. Longer term, you will help merchants set their own objectives and constraints, with our products intelligently choosing the best action across the payment lifecycle.You will lead several Product Managers, work closely with Engineering, Data Science, Analytics and Design, and spend time with some of the world’s most sophisticated merchants to understand their goals, prove value and shape what we build next. Decide how we balance acceptance, payment cost and fraud risk at payment and merchant level.Own the portfolio’s product economics, including investment cases, adoption strategy and input into packaging and pricing.Partner with Commercial, Finance, Product Marketing and Customer Success to make the value clear to merchants and bring new capabilities to market.Shape Product and Data Science togetherCo-own the Data Science roadmap and outcome metrics with the Data Science leader.Ensure Product chooses the right problems and trade-offs while Data Science owns methods, model quality and scientific rigor.Direct investment toward data and model capabilities that create measurable merchant impact.Give teams clear ownership, goals and decision rights while building a strong shared purpose.Create an effective operating model with Engineering, Data Science, Analytics and Design.Delivered measurable improvements in acceptance and payment cost, with clear fraud guardrails.Established a stronger joint operating model across Product, Engineering and Data Science.What we’re looking forEssentialDeep experience in payment optimization, with strong knowledge of acquiring, authorization performance, routing and payment economics.Strong quantitative judgment and experience using experimentation, measurement and financial analysis to make decisions.Credibility with Engineering and Data Science teams working on decisioning or optimization products.Commercial judgment and the ability to connect technical capabilities to merchant value, adoption and sustainable business outcomes.Valuable, but not requiredExperience building ML-driven decisioning, routing or personalization products at scale.Knowledge of fraud scoring, risk controls and the trade-offs between fraud exposure and payment performance.Familiarity with card-network economics, interchange, scheme fees, retries and stored-credential payments.Experience shaping packaging, pricing or value-based commercial models for technical products.com’s hybrid working model. You will report to the Senior Director, Product and work across Product, Technology, Data and Commercial within the Payment Performance pillar.Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.