At a Glance
- Tasks: Lead buyer insights programme and turn data into actionable recommendations.
- Company: Join Checkout.com, a key player in the fintech world powering major brands.
- Benefits: Flexible hybrid working model, real ownership, and opportunities for personal growth.
- Other info: Collaborative culture where your voice matters and career growth is encouraged.
- Why this job: Make a real impact by shaping product strategies and influencing business decisions.
- Qualifications: Experience in research and insights, strong analytical and storytelling skills.
The predicted salary is between 60000 - 80000 £ per year.
We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
As Manager, Merchant Insights (12-Month Fixed-Term Contract), you will own our buyer insights programme, bringing together customer feedback, research, and market intelligence to build a deeper understanding of the merchants we serve. Your work will shape product marketing, influence strategic decisions, and ensure the voice of the buyer is reflected across the business.
This role sits at the intersection of Product, Commercial, and Marketing. You will lead research and insight programmes that help internal teams make better decisions, influencing everything from product roadmaps and messaging to external campaigns and thought leadership.
This is a hands-on and strategic role focused on execution, analytical precision, and impact. You will be turning complex research and data into actionable recommendations, using your exceptional storytelling skills to drive better business outcomes globally.
How You’ll Make an Impact- Own the Buyer Insights Programme: Lead Checkout.com's buyer insights programme, developing research that helps the business better understand merchant needs, behaviours, perceptions, and future priorities.
- Champion the Voice of the Buyer: Own customer listening programmes, including the company-wide NPS programme, event feedback, and other feedback channels. Bring together multiple sources of insight to identify trends, opportunities, and areas for improvement.
- Inform Product Strategy: Analyse customer feedback and research to uncover themes that help inform product priorities, roadmap discussions, and the overall customer experience.
- Shape Product Marketing: Deliver insights that strengthen product positioning, messaging, campaigns, thought leadership, and commercial enablement. Ensure our marketing reflects what matters most to buyers.
- Lead Strategic Research: Manage research initiatives that deepen our understanding of enterprise buyers, emerging industry trends, and the future of digital commerce. Support the development of buyer personas and audience segmentation.
- Build Insight Capabilities: Improve how buyer knowledge is captured, organised, and shared across the business, including maintaining AI-enabled research repositories and introducing new approaches to insight generation.
- Partner Across the Business: Collaborate closely with Marketing, Product, Commercial, and Operations to ensure buyer insights are embedded in decision-making across the organisation.
- Turn Insight into Action: Create executive-ready reports, presentations, and recommendations that help stakeholders make informed decisions and drive better business outcomes.
- Research and Insights Experience: Proven experience leading research programmes or insight initiatives within technology, fintech, SaaS, or payments.
- Strong Research Skills: Comfortable designing and managing qualitative and quantitative research, including surveys, interviews, feedback programmes, and strategic research projects.
- Analytical Thinking: Able to synthesise customer feedback, market research, and commercial data into meaningful insights and practical recommendations.
- Clear Storytelling: Able to communicate complex findings in a simple, engaging way that influences and aligns stakeholders across Product, Commercial, and Marketing.
- Commercial Mindset: Deep understanding of how buyer insights directly support product strategy, go-to-market execution, and overall business growth.
- Cross-Functional Collaboration: Ability to build strong relationships across Product, Marketing, Commercial, Customer Success, and Design to align priorities and deliver impact.
- Curiosity and Continuous Learning: Passionate about understanding enterprise buyers and the trends shaping digital commerce. Motivated to continually improve how insights are generated and applied.
- Ownership and Accountability: Takes end-to-end ownership from research design through delivery, ensuring insights are actionable, high quality, and drive measurable value.
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Manager, Merchant Insights (12m FTC) in London employer: Checkout.com
Checkout.com is an exceptional employer that champions a flexible hybrid working model, allowing employees to balance their professional and personal lives effectively. With a strong emphasis on growth and collaboration, the company provides ample opportunities for career development while working alongside talented teams in the dynamic financial services sector in London. Joining Checkout.com means being part of a forward-thinking organisation that values compliance and innovation in payments and product regulation.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Merchant Insights (12m FTC) in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Checkout.com and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Checkout.com are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Checkout.com on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Checkout.com. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Manager, Merchant Insights (12m FTC) in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Checkout.com. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Checkout.com:Show us that you’ve done your homework! In your application, briefly mention what you admire about Checkout.com’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Checkout.com
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Checkout.com will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Checkout.com, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
