Financial Crime Manager - FinTech in London

You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech – and we're just getting started. Role overviewComplex merchants can create complex financial crime risks. As Financial Crime Oversight & Remediation Manager, you will provide that ownership. You will coordinate targeted oversight of higher-risk or strategically important merchant relationships, helping turn concerns into clear, proportionate and evidenced plans. You will work across Compliance, Financial Crime Investigations, onboarding, commercial and operational teams, and, where appropriate, directly with merchants. This is a hands-on role for someone who combines financial crime compliance expertise with strong delivery discipline. You will help address issues early, support defensible decisions, and give complex remediation the structure and follow-through it needs. Track material financial-crime conditions attached to product, market or other approval decisions. Support a structured watch-list approach for merchants whose risk or control environment warrants closer attention than routine, risk-tiered monitoring, but where immediate termination or a formal investigation is not necessarily the right response. Help define the oversight plan, review progress and ensure concerns do not remain unresolved or without an owner. Assess remediation quality. Review proposed actions and evidence against the underlying financial crime concern and relevant regulatory expectations. Identify whether controls appear appropriately designed and operating, whether further evidence or testing is needed, and whether residual concerns require escalation or a change in the relationship's risk treatment. Where appropriate, work with account teams to agree clear requests, expectations and timelines with merchants. Design and, where appropriate, lead deeper reviews of a merchant's AML controls during onboarding or ongoing oversight. Help establish whether reliance is justified, what evidence supports that view, and what conditions or remediation are required. Capture recurring issues, lessons and delivery gaps, and help refine processes, reporting and escalation so that complex concerns receive consistent, timely and well-evidenced attention. What you'll bringExperience in financial crime compliance, AML, or a closely related risk and control role, with a sound understanding of AML control frameworks and how to assess their design and effectiveness. Experience coordinating complex remediation, regulatory or audit actions, control reviews, investigations follow-through, or comparable cross-functional change. Experience with structured project management methods, such as Lean Six Sigma or PRINCE2, to drive organised execution across complex workstreams is a strong plus. Why this roleYou will work at the point where financial crime risk, merchant relationships and practical execution meet. Success is visible in the quality of the decisions and the fact that agreed actions are actually completed. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.