Communications Manager, Merchant Announcements in London

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

Checkout.com is looking for a Communications Manager to join our Communications and Content team. In this role, you will own the end-to-end delivery of our most impactful, largest merchant announcements, coordinating across Commercial, Brand and Creative, and your colleagues in Communications.

This is a role for someone who thrives at the intersection of editorial judgment, project management, and stakeholder influence. You'll be the connector between account managers, merchants, channel owners, and the broader comms team, ensuring that announcements land with precision, that the pipeline never runs dry, and that the programme gets measurably better over time.

How you'll make an impact:

• Announcement ownership: Lead the end-to-end coordination of hero merchant announcements, from initial brief through to publication — managing timelines, aligning stakeholders, and ensuring nothing falls through the gaps.
• Content creation: Work on PR and social copy, and supporting communications assets for merchant announcements, with a consistent standard of accuracy, clarity, and commercial relevance.
• Stakeholder management: Build strong working relationships with account managers, regional marketing leads, and merchants directly — keeping the flow of announcements moving and anticipating blockers before they become problems.
• Channel briefing and coordination: Brief in channel owners across PR, social, and owned media, ensuring each announcement is executed consistently and on time across every relevant touchpoint.
• Pipeline management: Own and maintain a healthy pipeline of upcoming merchant announcements, prioritising by commercial impact and ensuring the team always has a clear view of what's coming and when.
• Reporting and measurement: Own the reporting framework for the merchant announcements programme, tracking KPIs including PR hits, social impressions, and share of voice, and presenting performance clearly to senior stakeholders.
• Programme development: Continuously evaluate and improve the way merchant announcements are run — from briefing templates and approval workflows to partner engagement and post-publication analysis.

What we're looking for:

• Experience in communications, content, or PR, ideally with exposure to B2B or fintech environments, and a track record of managing complex, multi-stakeholder announcements.
• AI-fluent. You use LLMs and associated tools to work faster and think harder, drafting, brainstorming, and stress-testing ideas as a matter of course.
• Strong writing skills across formats, with the ability to move fluently between a press release and a LinkedIn caption without losing the thread of a story.
• A natural coordinator who keeps projects on track without needing to be chased, and who earns trust from commercial and creative colleagues alike.
• Data-literate and outcomes-focused, you understand what good looks like for earned media and paid social performance, and you use that to inform how you work.
• Comfortable managing up and across: you can hold a timeline with a senior account manager, push back on a deadline that doesn't work, and represent the comms team's interests clearly.
• Sharp attention to detail, particularly around accuracy in copy that will carry a merchant's name publicly.

About you:

• You care deeply about your work, and strive to deliver the best quality output possible. You welcome constructive criticism.
• You're not an island. You can show and tell us how you've helped the people around you get better, or brought in others’ support from inside or outside the team to get something done.
• You think in systems. You can anticipate the ripple effects small and large changes will have on the brand experience.
• You highly prize being accountable. You take ownership for every action, share faults and failures, strive for better, and build trust.
• You're self-motivated and can work independently.
• You love learning. You might not have experience for everything this role requires, but you're excited to grow and learn – sometimes 'wearing many hats' in a team.

Additional Information:

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.