At a Glance
- Tasks: Lead and scale customer support across various teams in a regulated fintech environment.
- Company: Dynamic fintech company focused on customer-centric solutions.
- Benefits: Hybrid work model, exposure to senior leadership, and opportunities for professional growth.
- Other info: Join a team that values innovation and compliance.
- Why this job: Shape the future of customer support in a fast-paced fintech industry.
- Qualifications: Experience in customer support management and strong collaboration skills.
The predicted salary is between 63000 - 77000 £ per year.
seeks a Manager, Customer Support to lead and scale our customer support function across Frontline, Second Line, Complaints, and Disputes in a regulated fintech environment.
You will design servicing, MI, and a robust complaints framework while partnering with Compliance, Risk, Product, and Engineering to deliver customer-centric outcomes.
Hybrid work with senior leadership exposure.
Head of Customer Support - Regulated FinTech employer: Checkout.com
Checkout.com is an exceptional employer that champions a flexible hybrid working model, allowing employees to balance their professional and personal lives effectively. With a strong emphasis on growth and collaboration, the company provides ample opportunities for career development while working alongside talented teams in the dynamic financial services sector in London. Joining Checkout.com means being part of a forward-thinking organisation that values compliance and innovation in payments and product regulation.
